"Unfortunately, the items we purchased didn’t work for us but Neil was super helpful in helping us getting them returned and getting the refund processed. "
"Great service and setup!! Love all the space for her knickknacks and books!! "
"Website was easy to navigate and informative. Pricing was competitive. Shipping was quick. The chairs are beautiful! Thank you for a great experience. "
"We were looking for a very particular size and color set of bookshelves. Most vendors offered only manufactured wood for the price we wanted to pay, but your product is solid wood with an elegant design. Assembly was straightforward. We especially appreciated the heavy-duty hex bolts. Once assembled, the shelves fit perfectly into their space and were quickly filled with books and nick-nacks."
"I placed my order from Home Gallery Stores on a Saturday and recieved my order the Wednesday after. Excellent buying experience and great shipping straight to my front door in just a few days!"
"It was easy to place an order, great customer service, delivery was not long given the size of the furniture, and my wife and I love our new furniture. Solid bedroom set. Probably the best I’ve ever owned! And I loved the one I had. "
"This was the first time I was ordering from home gallery furniture, and I was ordering online. I ordered their bookshelf, and I wanted it to be assembled by them, otherwise I would’ve bought it from somewhere else. The online page was ambiguous about whether it would be assembled or not. In the shipping page, it said that a majority of their items are assembled for you. Nowhere on the page does it explicitly say that you have to assemble it yourself.
They have this type of delivery called white glove delivery, and the item is supposed to say it is white glove delivery. I won’t buy from again"
"received order in good condition. Sales person tried to get me to buy the white glove delivery by saying the chair weighs 200lbs. I already did my research and it was 125lbs."
"When I placed my order for counter stools four days before my house guests were to arrive, I feared I’d not have them before my guests arrived….or even before their visit ended. Then I received Home Gallery’s estimated arrival date and was a little less skeptical. Then I received the shipping confirmation with an even sooner estimated arrival. THEN…they arrived a day sooner than that, and BEFORE my guests! Well done, Home Gallery Stores, my new go-to online store for home furnishings."
"From ordering to regular updates, and the outstanding delivery team WE WILL BE BACK!!! Our new china hutch is better than we expected and is the perfect addition to our 2nd kitchen."
"After receiving a Hammary end table with a flawed self closing drawer, I contacted Home Gallery Stores inquiring about a warranty replacement or repair. HGS requested photos and a video showing the issue. The furniture manufacturer, Hammary, rejected our claim. HGS offered us $50 that we will use to correct the deficiency of the manufacturer’s poor quality control. I have several Hammary furniture pieces and this will be my last. That being said, I commend Home Gallery Stores for stepping up to the plate to help us correct the issue. Good customer service keeps customers coming back."
“Hello there,
We appreciate you taking the time to share your experience with us! We understand that unforeseen issues can arise with furniture deliveries, and our team is committed to ensuring that all issues are properly addressed. While we cannot always dictate the manufacturer's resolution, we strive to ensure customer satisfaction and are glad that our compensation has allowed you to address the issue independently. We hope you'll now be able to enjoy your new furniture for years to come!”
"Everything went great, delivery was on schedule, guys brought it in, set it up and were on their way in a few minutes. We have purchased thru them before and that went well also."
“Hello Sam,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had an excellent experience with the delivery company. We strive to partner with reputable delivery companies to ensure that our customers have a smooth experience receiving their furniture, and we're delighted to have met your expectations in this regard. We hope that you will enjoy your new furniture for many years to come. ”
"Delivery was free and on time as quote."
"I ordered a buffet on October 30th, 2023. The price was great and quantity was exactly what I was looking for. I called to ask questions on delivery. The person I spoke to said it would take about 3 weeks maybe 4. Perfect, I thought I would have it by Thanksgiving. Well, that didn't happen. I decided to email to see if there would be a tracking number. No tracking number. However whoever answered my email said that they would give me updates as to my ordered. (Sure they would) Well to my surprise I got a number of emails as to my order. Well it finally arrived today December 21st! Am I happy with my order? You bet I am! Am I happy with the delivery process? Absolutely not!! Don't tell me it will be 3-4 weeks and it is nearly 8! And please don't tell me that the delivery company will assemble it and do the inspection before delivery. It was actually done at my home! Bottom line...just tell the client it will be 7-8 weeks. "
“Hello Margie,
We're thrilled to hear that you're happy with your new furniture. However, we're sorry to learn that the delivery process took longer than anticipated. Without your order number, we can't access specific details, but in general, we strive to ship orders promptly once they're available from the manufacturers. We sincerely apologize for any inconvenience caused by the delay and hope that you'll now enjoy your new furniture for many years to come!”
"In August, I ordered a bar open hutch that came damaged. I noted it on delivery ticket and they sent a furniture technician to my house to confirm. He did and confirmed the item needed to be replaced. On December 6, the replacement was delivered and before it was taken out of the box by the delivery man, we noticed a crack. He reported it immediately and sent pictures in, and I refused to accept it. First they offered me $50 to keep the damaged item, ( I paid $2,000 for this piece) but I told them no and refused the item. They now tell me they fixed the crack to manufacturers standards and will be sending it back to me. I feel I paid good money and should expect a new, undamaged item . If you can find your item through another dealer, I would suggest doing so, because if you have any issues with the item they will do everything in their power to avoid doing the right thing. Their whole process of dealing with the damaged product is terrible. "
“Hello Michael,
We're so sorry to hear about your frustrating experience with us! We acknowledge the extended wait for your new bar and sincerely apologize for any inconvenience caused. Our team is dedicated to upholding the highest quality standards for your order and is working to ensure your bar meets 100% of the manufacturer's standards before its re-delivery. Anticipate the completion of this process by early next week, and we eagerly await your receipt of the furniture, trusting it will bring you years of enjoyment!”
A rep from Home Gallery Stores, HGSFurniture, has responded:
“Hello Judith,
We are so happy to hear about this amazing experience with us! We hope that your guests loved your new counter stools, and that you love them too! Our goal is to provide our customers with the best service possible, and at all the best price! Your satisfaction is our priority and it pleases us to know that you are happy with your purchase. ”