"The delivery and set up was a great experience. They were fast and efficient and everything looked amazing "
"Overall experience was very good. the chairs are of high quality and i am pleased with the service"
"Was sent two different benches even though ordered 2 of the same. Exchange was quick and incredibly easy. Great communication! Shipping was insanely quick as well"
"I originally saw my couch in person at a local store, but found it here for a much lower price and available sooner than what our store estimated for delivery. The process all went very smoothly. I was kept informed of each step of the process. Love my new couch and appreciate the smooth purchasing process!"
"Furniture is really nice and the installers were polite and courteous. I would order again from Home Gallery."
"Everyone was very pleasant snd helpful. The communication after placing the order, keeping me up to speed on the status was great."
"I ordered two side tables to be shipped to a different address then billing. I was expecting it in a week; I was surprised when I got notice the next day that it was being shipped. I realized the shipping address was incorrect. I tried to remedy this, but they said I had to call Fed Ex. I called Fed Ex and they said the seller had to make the change. I called back and they said they were working on it.
The next morning I got a call saying, sorry, it shipped.
The end tables arrived and one was damaged. As it was fully assembled, I'd need a new piece. The item needs to be shipped four hours away, so insted of that, I requested a refund.
The person that answered the phone was obnoxious and rude. She kept talking over me and accusing me of talking over her. Everytime I opened my mouth, she would jump in and accuse me of not listening to her.
She accused me of damaging the item as I didn't like where they shipped it! I have pictures, but she wouldn't give me info on how to get that to her. When I asked for a supervisor, she refused multiple times as she didn't get to give me her spiel.
I currently have two items four hours away from where they belong. I will have to pay to ship them to the correct address and they refuse to replace the broken item.
Never again! "
"Called Home Gallery Stores to make sure furniture products were in stock on their website and was assured the product was in before I placed order, place order to purchase items, 10 hours later received email that order was canceled with no explanation. Called home gallery stores for a explanation for cancelation, was told the furniture product ordered is not in stock with the manufacturer.
This was a waste of my time with this company, I will not be making any further purchases with Home Gallery Stores."
"Found the table I wanted 30% cheaper at Home Gallery. Shipped quickly, no fuss, no muss. "
"NIGHTMARE TO DEAL WITH THEM . STILL CHASING FOR MY ORDER AFTER 11TH WEEK. THEY NEVER GIVE ANY DATE..ALL MOVING DATES.REFER THEIR CANCELLATION CHARGES.IF YOU READ THEIR CANCELLATION CHARGE /POLICY ,YOU THINK BEFORE ORDER WITH THEM"
"Ordered a couch…in 5 months I’ve had all pieces except for 2 completely redone. Do. It order from here. Regret every dollar. They also own Coleman furniture stay away. 3k deep worse purchase in my life. They only gave me a 100 dollar credit 3’tech visits and everything came damaged. POS’s pos’s POS’s "
"BUYER BEWARE!! HOME GALLERY STORES HAS SOME SCAM GOING ON! I ORDERED ONLINE A SOFA ON AUG 24, TO ASSURE THAT I WOULD RECEIVE IT AFTER I CLOSED ON MY NEW CONDO THE WEEK OF 10/24. I WAS ASSURED THAT IT WOULD. OBVIOUSLY, I WOULD UNDERSTAND IF IT WENT PAST BY A FEW DAYS DUE TO UNFORSEEN CIRCUMSTANCES. THE SOFA WAS CONFIRMED IN STOCK AND HAS BEEN IN STOCK EACH TIME I CHECKED SINCE ORDERED, SO THERE WAS NO REASONABLE REASON FOR DELAY. I RECEIVED AN EMAIL FROM THE SHIPPING COMPANY THAT IT WOULD ARRIVE 11/3-11/15, BUT THAT IS SUBJECT TO CHANGE, TOO. WHEN I WAS TOLD THERE WAS NO GUARANTEE IT WOULD BE BY 11/15, I FINALLY DECIDED THAT THIS WAS NOT ACCEPTABLE AND I WOULD ORDER FROM A MORE RELIABLE COMPANY. I ALSO REACHED OUT TO TOV FURNITURE, THE MANUFACTURER, AND WHILE THEY WERE SYMNPATHETIC AND AGREED THIS WAS SO WRONG, THEY COULDN'T HELP ME. SO, I REORDERED A SOFA FROM A COMPANY THAT IS DELIVERING THIS WEEK. NOW, TO ADD INSULT TO INJURY, HOME GALLERY STORES IS CHARGING ME A FEE TO CANCEL!!!!! YES!!, YOU READ THAT RIGHT! THEY ARE ROBBING ME OF $530.!!!! FOR SHIPPING (WHICH I NEVER RECEIVED?!?!?!?) AND "RESTOCKING FEE"."
"Was easy to order, love the stools, not too hard to assemble."
"This company is a scam !!! Please do not order from this company !!!! My couch i have Been waiting months for was cancelled by one of the representatives as he say was by accident and now i have To wait all over again for a mistake he made on my order !!! Will never again deal with this company . The representative Andrew is the worst person you can deal with . Please save yourself the headache and just order from another website"
"Make sure you read the terms and conditions prior to ordering...White Glove Delivery came with a piece of furniture delivered it and in assembly they broke it. I wanted to exchange it for a higher quality piece of furniture...they consider this cancellation so instead I paid $1574, received refund of $720. Instead I would have gladly paid them another $2700 for a new piece of furniture and at delivery they could pick up the damaged low quality piece they delivered and damaged. Instead I will buy it from WAYFAIR where I can easily exchange items that are damaged and I don't even have to send them back. Mirrored nightstands damaged WAYFAIR gave me a full refund. Now that's a company I want to do business with not one where the delivery team damages it and will not put right back on the truck to have it returned so I can exchange it. Also, they go under many names so you never know which company is which yes always move those shells it avoids lots of issues for you as a horrible company. REVIEW DONE ON 9/15 because piece not delivered until 9/11/2022"