"Ordered and promptly received a beautiful curio cabinet. It was so nice to receive my order as quickly as it came! Thank you!! The cabinet is well made and beautiful. The delivery men were quick, courteous and professional. I will definitely be using you again "

"Ordered pair of dinning chairs which are hard to find at other places, price is very reasonable, shipping is fast with proper packaging material, very satisfied"

"Very friendly. Furniture is "

"I ordered a leather electric reclining sofa. Three weeks after it arrived, the reclining motor broke. I contacted Home
Gallery Stores and was told to find a furniture repair company near me and then submit the estimate. Which I did. Estimate was about $400. They told me they would allow $100 for the repair. Huh? But I had it repaired at my own expense (I never received even the $100 they promised). Then, over the course of several weeks, the sofa broke two more times! Again, I contacted the company. I was ultimately told that "the manufacturer will not pay for the repairs." So now I'm stuck with a $4000 sofa that doesn't work.

I only used the sofa as it was intended to be used, so there is no "user error" here. I believe it was defectively manufactured which somehow causes the electric reclining motors to break. Because this is not normal.

Anyway, if you are still reading, let my story be a caution to you! Biggest mistake I ever made on a furniture purchase."

"We love our table, chairs and barstools. We found exactly what we were looking for. Fast shipping and excellent order status communication. Will definitely be ordering again. "

"On 1/24/2023 I ordered online a Hampton Entertainment Center for $1907.05. When it arrived on 2/10 the shipping company employees pointed out that the center piece was damaged before they took it off the truck. We refused delivery because someone had tried to cover up this damage with a black furniture pen. HGS acknowledged the damage in an email on 2/21 and that they were "scheduling a licensed furniture technician to resolve the issues and bring the item back to 100% of manufacture standards"( 2/18). On 3/17 HGS stated that they had "ordered touch up paint" to repair the damaged item. On 2/21 in another email HGS stated I had agreed to this repair "per the terms and conditions at the time of order submission". I PURCHASED A NEW ITEM FOR THE ADVERTISED PRICE, NOT A SCRATCH AND DENT ITEM! Today is 3/16, almost 3 months after the initial order and I have had no resolution to this issue."

"Great communication and process in handling a purchase and shipping issues. Very pleased with the friendly and prompt feedback provided from the team."

"We've recently moved into a new home, and I purchased the Bolanburg kitchen table with six chairs, as well as the buffet server to match. It was really pretty online, but it is even prettier in person. The quality is great, the price very reasonable, and the delivery was without any issues. The delivery team brought in the furniture and assembled it very professionally. I couldn't be happier with the entire purchase from start to finish."

"We have this set of tables in living room and we’re delighted to find an additional end table to complete set. Easy online and it was in our home within 2 weeks and easy to put the legs on. Very satisfied."

"My online purchases experience was great. The chair that I purchased was delivered timely. I did not have to assemble anything. The recliner chair is comfy and I just love it will purchase again from Home all Gallery stores."

"Had a great experience with my purchase with Home Gallery. "

"I was able to get the Hammary Austin end table at the best discounted price with fast shipping. "

"I purchased a two piece china buffet cabinet and the bottom base board part of the top cabinet is bent. The middle curves down and the sides curve up making the cabinet unstable and slides with minimal force. I tried to contact HGS and they originally said the “manufacturer” offered me $150 reimbursement for the damage which I thought was insulting considering I paid almost $2000 for the product and now it looks terrible and is unsafe. After going back and forth they said they ordered a replacement and covered all shipping costs and let me know when it will be shipped out. Then a few days later I get an email from the account manager saying I will have to pay $399 shipping plus any extra charges. Now I’ll have to pay an extra $400+ on top of the original amount to get a good quality product. Overall process and transaction has been terrible. Don’t waste your time and go somewhere else that stands behind their products and cares about customer satisfaction."

"I purchased a bookcase from Home Gallery Stores last month as a present for my son. He was very happy with the purchase and a couple weeks later decided he'd like to have a second. He didn't know where I purchased it from so he looked online and ended up finding it on Amazon for 154.00 less than the price I'd paid.

Their website boasts a "Best Price Guarantee" and on their FAQ page it states they will refund the difference if you find it for less within 30 days of your purchase, at an online retailer, full price, same product sku, and same delivery options. I met all of these requirements.

I called with the intention of purchasing the second from the company if they would honor the price on Amazon and credit the difference on the first. This way they would receive the second order. I was met with hostility and was told repeatedly by their call center staff that they do not honor a price match and that the company does not do that. They argued with me that it was even on their site which I have a screen shot to show otherwise. I was hung up on when I explained exactly where to look on the website. When I called back I was told that this may be on the website but it is not a part of the "Terms and Conditions" that I agreed to. Their terms and conditions do not state anything about this one way or another. I was disconnected again.

I called a third time and was told the same thing so I asked to speak with a supervisor which they refused but I was told I could send them an email with screen shots of what I'd found clearly on their website, along with a screen shot of the item on Amazon showing the sku and difference in price. I asked for the email and was told they'd send me an email that I could respond to and hung up again. I called back and asked to stay on the line while they emailed me so that I could respond. I was told they'd reach back to me in 24/48 hours.

I emailed all the information, screen shots and links to everything. I received an email back the next day saying the bookcase was no longer in stock with the manufacturer. I had no intentions at this point to purchase a second from Home Gallery Stores at this point and I had already purchased the second bookcase at Amazon. I sent them a copy of the receipt and stated that apparently Amazon was capable of getting one to me and that I expected my request for a refund on the difference of my purchase as stated on their site.

I got an email the next day saying "Per upper management, they have decided to refund you the difference in price". Of course they did because otherwise this is false advertising.

To me it appeared obvious that they have their call center employees fight this whenever anyone calls for a price match. A lot of people would walk away, especially if it is only 50 or 100 dollars. I didn't.

The disrespect I received and dishonesty I received in regards to this matter made me feel obligated to write this review and give them one star. I'd also suggest asking them whether or not they will honor what their site states if you purchase from them, if their price guarantee remains on the site. "

"I was looking high and low for a comfy yellow arm chair and this place offered the one I wanted at the best price. It’s the most comfortable chair I’ve ever sat in and it reclines and comes with an ottoman. Still working on a name for her! So so happy with my purchase. "