"Home Gallery Stores made ordering and receiving furniture an easy and pleasant experience. After placing my order, I received several emails notifying me of the progress of the order. Originally I was quoted a delivery time of 5-6 weeks, but was very pleased to receive my furniture in less than two weeks! The delivery process was also handled very well. I was informed of the date of delivery, then given a two hour estimate and called 30 minutes before arrival. They arrived on time and were efficient in setting up the furniture. I am very pleased and will use Home Gallery Stores for future purchases and recommend them to others."
"Order 7371306
Table arrived pretty quickly and without any damages. Great price and looks great
"
"Four days after making a payment on a purchase of furniture, I get an email that the order has been cancelled because of availability. The money will be returned 5 to 7 days. Now I have to wait 5 to 7 days before I can shop again. When will I learn to read reviews before buying. "
“Hello Jolanta,
We're so sorry to hear about your experience with us! We understand that the furniture you ordered is no longer available, and we apologize that you weren't informed of this before placing your order. We hope to provide you with a better experience in the future.”
"Great ongoing communication during the order and delivery process. Very caring and considerate delivery team and the product is perfect. Exactly what we expected."
"Order #7370230 completed my bedroom. Now I'm sleeping like royalty. Thanks for the White Glove Service, Home Gallery!"
"Purchases a counter height dining table with four chairs/stools and an additional 4 chairs/stools
for our counter area. Communication from beginning to end was good and delivery was a pleasure!"
"Purchased coffee and side table. No problems. Quick delivery."
"I purchased a coffee table, waited over a month for a table they said was in stock, received the coffee table and it's a totally different color wood then in website pictures I opened a claim, sent pictures of the very different wood coffee table that does not match the pictures on line and was told I will have to pay to return it. It costs as much as the table itself to pay the return Shipping. I've called several times to please help me with the return shipping and they told me it's not their problem, I stuck with a table I can't use. This is horrible to care so little about your customers. It is not the color wood shown on your site and you should have charged me fairly for the return shipping so I can return this item. It's 2023 the customer should matter"
“Hello Margaret,
We're so sorry to hear about your frustrating experience with us. We typically do have fees associated with returns, and we understand that it may have been disappointing. We apologize for any inconvenience caused, and we hope that we can better serve you in the future. ”
"Easy purchase and great price for this high quality product.
Shipping was exceptional with no problems."
"I fell in love with a sectional at a friend's house and instantly started my search, but in a different color. When I found what I wanted, I called with a few questions and ordered within an hour later. Out sectional was on a great sale, included the throw pillows pictured and was delivered and set up free of an additional charge. Definitely recommend!"
“Hello Jessica,
We're delighted to hear about your pleasant experience with us! We strive to ensure a seamless ordering process, and we encourage reaching out to our exceptional customer reaching out to our exceptional customer service team whenever you have any doubts or queries. We are pleased to know that our team successfully addressed all your questions. Thank you for choosing us, and we hope that you will enjoy your new sectional for many years to come!”
"great experience; fast careful s&h; would definitely buy again"
"Ordering was easy. I was kept informed of the progress and the delivery was super easy."
"My entryway table was so easy to put together and great quality. The turnaround time on my order 7369225 was less than a week and free shipping!! I will use them in the future for sure. "
"Shopping online was very easy. The dining table arrived in perfect shape and was just as pictured on the website. It is a very sturdy, solid piece of furniture that fits our space quite well. The removable leaf pops in and out w/almost no effort. Delivery was quick, professional, and courteous. I'm sure we will get many years of good use from this table."
"We are really happy with our China Cabinet - it is of amazing quality. The free white glove shipping was cherry on the top. The guys came and delivered it right in our living room and put the pieces together. They really worked hard to give us the best customer service. Will be coming back to this website often!! "
“Hello there,
Thank you for sharing great feedback with us! We’re thrilled to hear that our White Glove Delivery service exceeded your expectations. We offer this specialized service on many of our furniture pieces to make the process as stress-free as possible. We hope that you will enjoy your new china cabinet for many years to come!”
A rep from Home Gallery Stores, HGSFurniture, has responded:
“Hello Pat,
We're delighted to hear that you were satisfied with the updates you received throughout the order and delivery process. We prioritize constant communication with our customers to ensure a positive shopping experience, and we're happy that we were able to meet your expectations. Thank you for choosing us and we hope that you will enjoy your new furniture for many years to come!”