"I have ordered from Home Perfect in the past the they have always done an excellent job. This time, however, I was disappointed to see the packaging, inside of the actual product box, damaged. The product arrived intact, so I was fortunate. The product box was packaged inside a shipping box and stuffed with "air bag" packaging material to fill up the extra space inside the shipping box. The shipping box was ten times the size it needed to be, thus allowing for lots of room for the product to move around. The product was a very expensive bathroom faucet and very heavy. Most of the "air bags" were never inflated and the few that were did not have much air left in them. A shipping box matched closer to the product box size would have prevented the problem. Would I order from them again, YES. I only put this information in here to help them improve their shipping process because if Home Perfect is not aware of this is happening, they are not able to correct the problem."
"The most important item needed to complete my bathroom remodel turned out to be "back ordered"!!! This totally messed up the sub-contractors that are lined up based on a very tight schedule. There was no indication the Moen shower nozzle set was back ordered when I paid for the items, over $1,800.... I will NEVER USE HOME PERFECT AGAIN!! "
"Ordering was easy, payment easy, product awesome, price the best of any site I visited and delivery fast and flawless"
"very satisfied with service and shipment"
"Product was just what I expected, shipping time was great.
"
"The company told me they had the part, I had to pay for the part, and then I got an email saying the part is back ordered 3-4 weeks! Now I have to go back to my customer and explain why their AC system is not going to be repaired for a month. Not good business, at all."
"Received orders within reasonable time. My backorder product got delivered before promised date."
"Home Perfect is just great. I bought a widespread solid brass faucet for 90% off the list price, AND it arrived the day after I ordered it. It doesn't get any better than an experience like this."
"Product was received 8 days after order, with one item on backorder. Product received was as ordered."
"No problems
Quick and easy
courteous
recommend"
"Website stated that the faucet was available. After purchase, the faucet was ordered by Home Perfect, but no communication as to when I would get it. I called twice and felt like was getting lip service. Cancelled order without any problems.
A lot of the websites that sell sinks/faucets, etc. use the word "available" to indicate that they can get the faucet but it's not the same as "in stock" which means they have it on hand. It's a little misleading in my opinion. "
"Worst company ever! I purchased a water heater from them but they mailed me the wrong one with a very similar model number. When I advised them of the error they would not give me the correct one unless I paid hundreds of dollars in fines. A local plumbing house agreed to exchange the W/H for the correct one. Don't do business with this company!"
"NO Customer service.
Wrong item received.
Contacted by phone.
Nothing has been done to fix the order."
"Great price! Great product!"
"Great price, fast shipping!"