"Excellent pricing and we received our faucet via FedEx quicker than promised. We never had to call customer service and our item was in stock, so I can't speak to the reviews that complain about the problems communicating with Home Perfect. But based on my one experience ordering from them I would recommend to others and will keep them in mind for the future. "
"Placed order for a toilet on July 7, shipped out on July 7 received July 15! This is the second large item (previously ordered a pedestal sink). I ordered from Home Perfect in the last few weeks and both times I am delighted with the total shopping experience. The items arrived in perfect condition. I sent an email checking on the status of shipping and got a quick response. I will definitely shop at Home Perfect again. "
"Home Perfect was ... perfect! I ordered a new sink on Friday and it was delivered Saturday. The price was great and the shipping free. Can't beat that! I would definitely order from Home Perfect again (and again, and again!)"
"I ordered the Kohler K-3654 toilet (bowl & tank together). Afterwards, I discovered on their website that they sold these items separately for cheaper than they did together. Not much, just $16-$17. When I called to question this and request a change in my order, they denied that they sold toilets and tanks separately and refused to change nor cancel the order.
I've been all over that site and saw that they do indeed sell tanks and bowls separately. I asked to be charged the lower price and the response was not just an emphatic NO. Alex, the owner, said, "You're just out of luck. We're not going to refund any money. That's your tough luck."
I had just spent $1200 with these people (not including the $280 Kohler toilet order) and their website says they will offer discounts on multiple product orders, but when I commented about the fact a discount was not applied to the $1200 order, all I was asking for was the $16-$17 credit, again I got rudeness and tough luck.
Needless to say, I have other projects to do and I have friends starting remodelling projects. I will NOT be recommending this company. Obviously customer service is not a priority with this company."
"I had purchased three Toto MS874114SG Carlyle One-Piece toilets in different colors. Two arrived in one day and the last one arrived the following day. Everything was delivered as promised in a timely fashion. Thanks!"
"Ordered Panasonic WhisperGreen Bath Fan and received just a few days later. Price was the best I found on the internet, free shipping, and fast service. Received in perfect condition.
7/24/10 FOLLOW UP: Ordered a large beveled mirror for bath. SRP in stores $255. Best Price in So Cal $180 + 9.75% tax from local dealer but 2-4 wks for special order. Homeperfect price $153 with no tax and free shipping. Ordered on a Sunday afternoon, shipped Monday, received FedEx Ground on Friday. I'll tell you, these guys are great!"
"After I received my order confirmation, I received another email informing me 1 of the 4 items I ordered was on backorder. However, I had been charged for all 4 items. It appeared my entire order was held up because of the 1 backordered item. In most cases, it is ILLEGAL to charge the customer if items have NOT shipped. I contacted the vendor, requesting my 3 instock items be shipped NOW. The next day I received an email confirming that shipment. Had I not contacted the vendor, my order was still be sitting unshipped, while my credit card had been debited. That bad business practice. "
"I found exactly what I was looking for at a very competitive price. Home perfect has excellent customer service to help with any questions that you may have to get the item that you want. Would shop here again and recommend this site to friends and family."
"Horrible!!! Ordered 7 Items, two show as canceled with no notification and 5 show shipped with no tracking info. It has been one month and nothing has shown up, they charged me + - $600 for nothing!!! No response from company, will have to dispute with Credit card co and hope for best. All I can say is beware, the reviews seemed good on Google, so I gave it a shot and got BURNED!!!!"