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Verified
4/5

2016-12-22

WAIT & WATCH TO GET JOB DONE

"WAITED 4 WEEKS IN FALL FOR LOWES TO HAVE SOME ONE CONTRACT ME TO IN STALL NEW PATIO DOORS.

WHEN THEY GOT READY TO DO IT IT SNOWED THE DAY BEFORE, I TOLD THEM THERE WAS NO WAY I WAS GOING TO LET THEM INSTALL IT & TRACK ALL THAT SNOW & DIRT INTO MY HOME . I WILL CALL YOU WHEN THE DECK & STAIRS ARE CLEAR.
WHEN THEY DID INSTALL THE DOORS, LOWES FORGET TO INCLUDE THE TRIM THEY HAD TO COME BACK AGAIN.
"


Verified
5/5

2016-12-22

Easy to do business with

"Ordered a new sink and am very pleased with it. Delivery was delayed a couple of days, but I think it was weather."


Verified
5/5

2016-12-21

It was perfect!

"Was skeptical at first because of low prices but item came fast and flawless. They gained my trust and am looking for buy more from them again. "


Verified
5/5

2016-12-19

Surprisingly good service.

"1st time using HomePerfect. They had the best price so I gave them a try. I initially chatted online with the sales manager Christy who was very helpful, and because it was a last minute Christmas gift, said she would make a call to try to get the item shipped as soon as possible. I was happily surprised to get a message from her later that day with tracking information on my shipped item. She followed through when it would have been easy not to. Thanks again! "

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Verified
5/5

2016-12-19

"Got exactly what I expected "


Verified
1/5

2016-12-17

Buy...not really!

"Should know what your manufacturers do and don't have in stock. Don't advertise/sell items you can't provide your customers. Communicate better with your 3rd parties and don't leave your customer unsatisfied or without their purchase. How about offering them a better deal on something similar or a 50% of coupon? This first customer will not be coming back."


Verified
4/5

2016-12-16

valsan order

"Some items were back ordered, so I had to wait a bit. Otherwise good experience"


Verified
1/5

2016-12-16

Great prices but poor customer service

"Price for our sink was about $80 cheaper than closest competitor. That's the good news. Bad news was that my sink arrived from Blanco at HomePerfect broken and I was not informed. In fact, I called their customer service line twice and was informed that they were in the process of shipping the sink to me and was it due to arrive at my granite installer in three days. I then engaged their customer service using the "chat" function and was only then given the bad news that the sink was not only broken but a replacement would not arrive for nearly a month. I asked for my money to be returned and it was credited to my account immediately (good service there.) My next stop was Amazon. Yes, it was available at other websites for less money but I've never been disappointed with Amazon. I paid nearly $80 more but my sink arrived in three days after I ordered it in fine condition. Sometimes, you get what you pay for."


Verified
5/5

2016-12-15

Great

"Great I will be back A+A+A+A+A+"


Verified
5/5

2016-12-14

Unique & Lux Towel Stand

"Great quality and design, good price."


Verified
5/5

2016-12-14

"Item was on back order for about three weeks. Called customer service the day the item was supposed to ship and I was advised the item would ship the next day. Item shipped the next day with a tracking number and arrived in about five business days. I saved around $150 by purchasing through Home Perfect (rather than retail store) which made it worth the wait. Item was in great condition upon receipt."


Verified
5/5

2016-12-12

Fast response and fast resolution

"I ordered a sink for Home Perfect and it arrived damaged. I got a quick response to my email and a new sink was shipped quickly. I would definitely order from them again. "

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Verified
5/5

2016-12-12

Black Friday, Cyber Monday Craziness

"Great service even on one of the busiest online shopping weekend. Thanks so much, we saved a lot using you and everything was shipped directly to us. "


Verified
1/5

2016-12-12

"Ordered a tub drain. It was in stock. This is reason we went with this company. Next day it is not in stock. Was told it would be 4 weeks. This has delayed the plummers rough in, and have not heard anything else from you all.

"


Verified
5/5

2016-12-10

"Ordered a faucet and soap dispenser. The soap dispenser was back ordered. found both items elsewhere for immediate delivery, which was m=need for stone guys. Called customer service to cancel order. order was canceled and money back to my card in under two minutes. I ordered other items which were in stock and received them in two days"