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Shipping & packaging:
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Customer service:
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Return/Replacement policy:
0.00/5

Verified
5/5

2016-06-10

"Delivered without any incident. Just what you want."


Verified
2/5

2016-06-09

Too little too late ( information)

"My product arrived with no damage and very rapidly. Unfortunately, Home Perfect sent my notice that the item had shipped, and the tracking number, the day after it arrived. Also VERY unhappy with UPS which contacted me re the shipment and agreed to leave it on my fro t porch. Instead they left it on the walkway less than one inch from the sidewalk. All around poor communication and follow through. That said, product is fine."


Verified
3/5

2016-06-09

Terrible packaging

"Must have been returned a few times / terrible packing. They could have at least repackaged. I will open the box tomorrow / hope the sink isn't damaged. I won't use this vendor again."


Verified
5/5

2016-06-08

Delivered just as expected

"I purchased two close out KWC faucets and they arrived in perfect condition. One had clearly been returned because the original paperwork was in the box, but it was clear that it had never been installed. For 1/2 price, I won't complain. "


Verified
5/5

2016-06-07

Quick response by live people.

"The Robern medicine cabinet arrived in perfect condition in a timely manner. The wall mounting kit was not included in the box. Customer service resolved the matter promptly and by both email and phone. They were so helpful and professional. Thank you!"

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Verified
2/5

2016-06-06

Return policy a DUD!!

"My order from home perfect was some of the best prices out there! I purchased over $300.00 worth of merchandise on one order but messed up on one item number which was a product I already had. This item was less then $40.00. When I inquired about exchanging it for the correct part they want me to pay a 20% restocking fee and also pay for return shipping. The sale was great but the exchange policy is a DUD!"


Verified
5/5

2016-06-06

NEW TOILET

"VERY HAPPY WITH TOTO TOILET AND DELIVERY AND PRICE"


Verified
5/5

2016-06-06

loved it

"man I cant believe how much money I saved renovating my entire bathroom with home perfect. everyone in service was just excellent. I came for a faucet but when I realized all the good stuff they had I just went crazy - and saved a ton."

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Verified
5/5

2016-06-05

Quick delivery

"Looks undamaged and came quick...what more could u ask for..."


Verified
5/5

2016-06-03

"Excellent price, well packaged, good deal."


Verified
4/5

2016-06-02

Good experience - poor communication

"Placed my order on the 18th and the website indicated the product would ship in 1 to 3 business days. My credit card was charged immediately on the 18th but when I hadn't received any shipping confirmation by the 23rd, I initiated contact with Home Perfect and they indicated they were preparing the shipment. Product finally shipped on the 24th and arrived professionally packed and in good condition.

Home Perfect does a very good job but could save themselves time and could improve customer satisfaction by keeping the customer apprised of the process with periodic email updates throughout the order and shipping process.
"


Verified
5/5

2016-06-02

Home Perfect Generally Charges 20% of the Purchase Price to return an item

"My order consisted of two Panasonic Exhaust Fans with lights and one condensation timer. Everything arrived promptly and in good shape. When my contractor saw the $300.00 timer he asked me to return it because it has too many functions that we would not use. Although Home Perfect generally charges a 20% fee for returns, their sales rep graciously reduced it 10% upon further review. I have therefore edited my original review because I do appreciate and value good customer service."

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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2016-06-01

"Ordered an expensive toilet, was broken upon arrival. Will see if the next one is in one piece. "


Verified
5/5

2016-05-31

Good price, quick shipping

"Good price, quick shipping, I'm pleased. "


Verified
5/5

2016-05-31

Great Price -- perfect delivery

"Quality sink, good price, timely delivery. Not much more to ask of an on-line store."