"The phone arrived on time but it looked like the box had been previously opened. The phone is in excellent condition however so I'm not too worried. Also shipping was waaayyyy overpriced given the actual weight of the phone, $18 bucks for normal ups ground? But thanks to the internet being tax free I still saved a lot."
"I ordered on Sunday around 11pm, order shipped monday and received wednesday. Excellent packaging, product works perfectly and fast service. I also shipped to alternate address from billing and had no problems (alternate address is registered with Credit Card company, so that helps when shipping elsewhere). I didn't have to return anything or call, so my experience was completely online."
"My first time order for an av receiver with this merchant. Had the best price and they shipped fast, but the packaging was bad. Original box was crushed and big hole torn in corner, which was packed inside a shipping box with light 'styro-foam peanut'packing material around it. The shipping box was not damaged, so obviously they packed . They need to do a better job than this. The receiver works ok,so far...."
"I have made several purchases from HookedOnTronics.com and every one has been trouble free. The products arrived quickly. It is so refreshing to know that there are great companies like HookedOnTronics on the Internet to do business, and repeat business, with. I'm very pleased....again and again!"
"I received my order, FANTASTIC! The phone works great you actus\ally sent me 2 replacements, I am sending one back to you."
"Very fast shipping and great price. I have use H.O.T. before with the same wonderful ending."
"Very dissapointed in service. Order originally misdelivered by UPS. I called hookedontronics.com and spoke to a woman who said as soon as the package was returned to them it would be resent out to me. It never came. So some time later I emailed them to ask about the status of my order and was told that their products come and go from a different facility and therefore wouldn't be sent out the same day. So I got two different stories. However, it is now over a month since the date I placed the order, and there's still no package at my door and no indication from this company that it was resent. "
"So far I am very please with the level of service I have been provided with. Placed my order online, instantly got an order confirmation in my e-mail. Later that day I got another e-mail with my order and shipping information. From there I was able to succesfully track my package all the way through its journey.
When calling the technical support you get to speak with someone right away and they are all very knowledgable. I would not hesitate to do business with HOT again. I give this company 5 stars."
"WOW! Great pricing - super fast shipping - great communication. This was my first purchase with hookedontronics -- needed video and audio cables for a new HD plasma. Great product at an amazing price. Ordered on Friday and was at my house on Tuesday with standard shipping. Highly recommend -- although I did not have to interact with customer service so cannot give any perspective there. This is one of a handful of stores I will purchase from online in the future. "
"loved their prices and extrem fast shipping
will defently shop again."
"Excellent communication, fast shipment, good prices, nice selection of products.
I ordered an Alpine subwoofer from them on Sunday. After I placed my order on the website, I immediately received confirmation of my order via e-mail. Next day tracking was available on their website and was also e-mailed to me. Item came within a couple days of ordering, VERY fast. Box was a little crumpled on the outside, but that may be due to UPS shipment. Otherwise everything inside was perfectly fine. The item was packed well in its original box within the shipment box itself. Item worked perfectly and was new out of the box. No complaints here, will buy from again. In fact, I just placed another order for a car amp.
UPDATE: I ordered an Alpine amp on 1/31/06, received it 2/1/06 the next day!! I opted for standard ground shipping. WOW!! "
"Kudos to this company for prompt shipping and great customer service. I will definitely buy from them again."
"I needed the DEH-P960mp Premier Head Unit by this weekend. I tried two other online stores that said they had it in stock, but found out that in fact it was not in stock only after placing the order and waiting 3 days wondering why it had not shipped. I called Hookedontronics to find out if they had this in stock and the salesman asked me if I wanted them to physically check and I said "yes". He replied "You are the customer and you deserve a great experience!!!" They confirmed it was in stock and I placed my order online. Within 1 minute I got a call from them stating that my card had been declined. I got that figured out and my order went through perfectly. I received my order on time and in perfect condition!!! These guys rock!!!"
"Great communication, fast shipping. Answered to all my questions! Awesome seller!!!"
"Vendor made misrepresntations about compatibility of bluetooth headset device, forgot to include necessary U.S. power adapter to charge device (took over two weeks to receive), and then refused to accept return for refund or exchange. Very uncooperative customer service department. There are many competing online vendors that sell similar products....I would strongly recommmend avoiding the hassle of purchasing from this company and instead use one that's more reputible."