ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2004-12-19

"I purchased a car stereo. I did a lot of research and Hookedontronics was the best price by far. I talked with other companies about a price match and even though it was their policy they refused to do it. They couldn't touch the price. It was shipped quickly and was exactly what I ordered. I had no problems. I will definately shop with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-12-17

"Great price, quick order comfirmation, and quick shipping. Will do business with again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-12-13

"Wanted to buy a DV-45A Pioneer Elite Progressive Scan DVD Player. Saw it cheaper at Hypeaudio.com for $284. Thing is, that retailer had mixed reviews - either very good or very bad. Nothing in between. The bad reviews referred to poor customer service. Hmmmmm.

Hookedontronics.com had the unit for $312, and it had consitently good reviews, specially customer service.

If there was a problem, I wanted to get good customer service (I'd be in trouble with the wife if we didn't get replace our old dvd player in time for use christmas time, specially with family coming over). So, I decided to go with consistency, and forked over the extra $28.

Ordered on December 3 (Friday). Selected ground shipping. Hookedontronics processed and shipped the order on December 7 (Tuesday), and I got it on December 9 (Thursday). It was shipped from Florida to our house in Richmond, VA.

A couple minor complaints. Why was my order not processed on Monday? Because it was shipped ground instead of more expensive shipping? Or they were just extremely busy? I also wished they used FEDEX instead of UPS. This is a completely personal thing - FEDEX ships to our house in the morning while UPS ships in the afternoon. Just my luck. Again, these are just minor.

But I am very satisfied with the product. It was packed nice and tight. No damages, and the dvd player worked right out of the box. I checked the tracking with UPS periodically, and it was accurately delivered on time.

I'd shop from these guys again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
5/5

2004-11-21

"Very quick, I had a tracking number about 3 hours after i placed the order and had the ideam 2 days later (I live in GA and this co. is in FL, so shiping should be about that quick)."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2004-11-16

"Extremely great prices and had absolutely no problems!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-11-10

"Recieved a brand-new alpine TV head unit in superb condition. It was shipped quickly, but the box should have been taped up more- but didn't affect the unit at all. The price was "too good to be true" I thought. After recieving the unit, I took the head unit to a professional that tested the unit and confirmed it was NOT refurbished, and in perfect wokring order. The installer was amazed at how cheap I got this unit, especially brandnew. Honestly, an amazing deal- the best on the net. Trust this company! Cheap prices and honest products! I'd give this website retailer to ANYONE!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy

Verified
5/5

2004-10-23

" No problems with order or product received.
I was skeptical due to the low price of the products that I ordered but all was OK.
Items were well packed in new unopened factory boxes and NOT re-furbished.
The sites e-mail communication with links to your account and tracking info are nice.
I saved over $100 off average retail with this order alone.
I would recommend this business to other people and I will shop here again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-10-12

"Purchased a Pioneer Elite VSX-52 receiver and am completely satisfied with the service I got. Received an email with the UPS tracking number the same day I ordered. By the next day it was in the UPS system and I watched it move across country for the next three days until it arrived! I will definitely use this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-09-24

"I have not received the product yet, but everything I have heard is excellent."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
N/A
Web site being easy to use
N/A
Speed of web site
N/A
Web site reliability
N/A
Overall quality of the company
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2004-08-29

"Things went ok after everything was resolved. Will buy from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-08-24

"Delived on Time.. Easy to Order.. Would use this company again!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

Verified
5/5

2004-07-14

"I'm very satisfied purchasing the Bose Acoustimas 15 II with stands from Hooked On Tronics at a competitive price and free shipping. My order was processed dan shipped out very fast; I got the shipping tracking numbers almost immediately and I received my merchandise in good order and on time. We'll surely shop again at HOT."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2004-05-28

"Excellent, I'am french (so excuse my poor english), I buy an item that is difficult to find in france. Hooks have a very professionnal contact and informations by mail before ordering.
Delay for shipping was only 4 days. And received material in good conditions. Will by again.
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A

lsn
Verified
5/5

2004-04-16

"Very resposive on email.
Accurate inventory.
Good website for shopping.
ordered a car stereo.
they charged about
$16 for boxing (the unit was new in original
carton, shipped in another box, not just
wrapped). This cost was included in the
shipping price, and they really should
list it separately. The good news is
that they offer USPS priority mail, which is
a godsend for hawaii customers buying items of
this size. Their prices are low enough that
even with the handling uplift to shipping cost,
it was still a good deal. Confirmation email
includes direct link to tracking. Overall good
experience, will buy from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy

Verified
4/5

2003-10-25

"Great prices quick shipping would order from again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process