"Alpine component speaker set: SPS171A. Checked out the reviews here and took the plunge. Used UPS 3 day shipping. Order arrived in 2 days exactly as advertised. Had the set professionally installed and one of the tweeters was bad out of the box. Called the store, they said get a return authz and we'll exchange the one bad speaker for a replacement. No problems, no hassels except for the bad luck on the tweeter. (I expect this to go as smoothly and will write if it doesn't.)"
"I ordered Sony A/V receiver on 1/29/05 and received 2/3/05. I sent back to HOT due to malfunction in the unit. The unit was tested by their technician and sent out for repair, but was delivered damaged to the service center. They no longer had the same model in stock and since I did not send the unit in same box they couldn'y outright exchange(remember I sent for warranty repair, not exchange). Which they would then check to see if they could get similar model to replace it. After 2 weeks of trying to get same model and some emails and phone calls, the focus shifted to the newer model when it in stock. After 6 weeks of being told "it will be here by the end of the week" I finally got my money back minus shipping x 2. After requsting the additional shipping charges refunded, the rsopnse was "We can't verify where the damaged occurred"(Even though they opened, tested and sent it out). I often spoke to their customer service reps probably 2-3 times a week. They all seemed to just go through the motions and put me off for another day. Even after requesting NUMEROUS times to talk to the MANAGER, the response I got was, "He's much too busy for this!"
In summary, They have good prices and shotty Cust. Service. If your products work great then buy all means save a few bucks and order, but I hope you never have any Service Issues."
"Prices were great and shipping was fast. It's really nice that you can check the order online."
"I purchased a Kenwood KDC-X679 MP3 head unit. The order was processed very promptly, shipped quickly and received in 2 days. However, upon opening product, the wiring harness seemed to be twisted out of shape. All the paperwork and accessories (remote, batteries, warranty card, etc.) were still intact though. I immediately called them to notify them of the situation and they assured me this was an unusual case and that they would take care of it. They were very professional and courteous, and told me to send it back, and they sent out a new unit the same day. I am very pleased with the customer service and their quick response. I received the new unit the next business day (right after weekend), and have installed it and am very pleased with it. sounds excellent and for a good price. I received a shipping refund on my card and am happy with the service. its generally pretty hard to get a hold of customer service reps for an online retailer, but this company is different and the situation was very quickly and easily resolved. I would definitely recommend shopping here. "
"Site layout was very easy to understand and navigate. By far the best selling point is the low prices for quality equipment."
"Great store, fast shipping. Product exactly as described. Can't beat it! Will be buying from again!"
"You can't find a better deal on Acoustic Research Pro Series II cables. These are excellent cables and HookedOnTronics.com has them at great prices. The shipping was very fast as well. (I even picked the ground option and my order still arrived very quickly.)"
"**CANADA BEWARE** $106.00 item cost $288.66 *(1) this company does not allow the use of foreign credit cards. ***(2) you will have to send a wire transfer($20+$10US) the 20 dollars is charged by your bank; the other $10 American is charged by the venders bank. The vender does not tell you about the hidden $10.00 US. I therefore had to send a second wire at another $20 CAN + $10 US to make up the difference of the original $10.00 Shortage. ***(3) The vender told me specifically that there would not be any more charges when I received the item by mail. This was wrong I was charged another $58.00 by UPS for brokerage fees and GST. This would not have bothered me however, I specifically called and ask the question, to which they responded that the money I pay to them will be the total amount I have to cover. Bottom line$106.00 item cost me a total of $288.66. If I would have known all this up front I would have shopped in CANADA!!!"
"Great, Correct Product, decent price, on time shipment."
"I have to admit I was wary of purchasing from Hooked On Tronics. Not anymore after my first experience. This dvd recorder from Sony was hard to find at any discount, let alone the price HOT was asking. Way lower than anyone else. So, I thought it was too good to be true. But, I read the other reviews on this service regarding HOT and I saw mostly positive comments with no red flags to scare me off. So I ordered the recorder. From that moment one everything was handled professionally with many informative e-mails. The site was fast and ordering easy. The recorder came on time and was in perfect, new condition. And it all worked. All in all, a great experience on a great product with a great, low price. I will shop here again. And so will my friends."
"Quality products available, quick service in delivering, and very reasonable pricing! "
"I called late on the 15th of DEC, about 4.00 P.M.
I talked to the owner to see if he had a Denon 2805S in stock. He said he did, and would be happy to take order. He took my order over phone , because I did not have access to a computer, just had his number from checking the noght before. He promply took order and got it out late that night, and had it the following monday morning.
Would order again."
"This is my second time purchasing from Hookedontronics.com and I will definately go to their site again before I make my next online electronics purchase. I've recommended them to several friends who have also had nothing but good experiences with them as well."
"Thank you for the great service that you provided to me with my purchase of a Shure SM58.
The goods were in New Zealand within three days of the payment being made.
I will definately shop with you again.
Have a great Christmas.
Regards
John"
" A most pleasent experience in online shopping after I placed the order I was constantly updated on the progress of my merchandise.
Shipping was promt and. a better price not to be found.I would highly recomend HookedOnTronics.com"