"Parts department
Guys are awesome; I purchase front brakes for my forerunner ;although website (third party) was wrong these guys made it right!"

"Ordered parts, received a confirmation number, have not received any notification that parts are ready for pick up. Called Hoover Toyota, had to leave a message. Have not received a return call. Hopefully I will get my parts one of these days."

"Friendly and helpful employees "

"Ordered some Toyota parts online and had them sent to the dealership to avoid delivery charges. This option helped greatly.
Called dealership midweek and parts technician confirmed final delivery was on schedule.
Thank you, Hoover Toyota!
"

"I did not have an appointment. Matt worked me in even though there was a delay because I had to go to parts to place an online and pick it up at parts."

"Purchased two batteries from Hoover Toyota brought in core have not received a refund yet from core charges"

"Amberley has always treated me fairly and always takes the time to explain why and when maintenance should be performed. "

"Haven't received my part yet it's been over a week"

"I received notification that my order was ready for pick-up. When I got to the dealership, no one was manning the service desk. In the room to the left there was a man at a desk who saw me standing there but did not acknowledge me or alert the other workers he was talking to. I could not see the other two employees. After waiting about 5 minutes, most of which I was staring directly at the guy who would glance towards me and then away, someone else finally came to the desk and asked to help me. After waiting for him to find my order, he finally said that it had not been pulled. He left to get the order together. So I was left alone again staring it the guy in the other room, who I believe someone called Chris, who still ignored me. Another employee walked by asking if I had been helped, I told him I thoughts so...my online order was not ready when I received a message that it was. What should have been an in-and-out pick-up my prepaid online order, turned into about a 20 minute wait and no one around to tell I had to take my kid who was waiting in the car to band practice. And another week before I could bet back my to pick up my order. "

"The parts ordered arrived on time and very well packaged."

"Excellent prices and customs service!"

"Satisfied with my order and quick delivery!"

"Arrived a little early before my appointment. Was in and out in no time."

"I was in and out in no time. My service advisor couldn’t have been better. "

"I placed a couple of online orders to be shipped. One contained liquids and I was sent an email a couple of days later stating "no liquids can be shipped". Nothing more was said about the other items in the order so I emailed back asking about the other items. A reply took nearly 24 hrs and I was told the entire order would be cancelled and I would have to reorder the items that were not liquids. If you can't ship liquids, then you should state that during the purchasing process and not allow me to checkout choosing shipping as an option.
Also, I think the shipping is slow as was the email correspondence concerning my order with the shipping. "