"Nick and the entire staff was a pleasure to deal with. It all started with the succinct and and funny phone choices. Employees are knowledgeable about all phases of the business, thank-you for an enjoyable experience."

"We Received Our Hot Tub Cover Within The Promised Time. The Cover Fits Perfectly And Is Exactly What We Expected."

"Very easy to order, reliable service, very happy with the product. Good quality for the money."

"Zero communication from Hot Tub Works. Item was placed on back order with no notification, but they charged my credit card right away. Out of curiousity I inquired three weeks later and the item miraculously was shipped the next day. If I had not called it would still be pending. Most companies bill when an item ships; Hot Tub Works is only looking at profit and cares much less about the customer."

"OK AND ALL WENT WELL
ALAN"

"the original order was done online but would not complete because of a shipping issue with fed ex.
Talked to cust. support the next day and he was puzzled on what happened. He said try again and the order went through online but never received the foam blanket with the order.
talked to live support and we got as far as I will check on it.
"

"My hot tub cover is perfect. Taking measurements was quick & easy. Order processing was ahead of time estimates. Shipping & delivery went smoothly. I am a satisfied customer!"

"The cover was delivered in a reasonable period of time with no defects."

"I'm concerned with the light duty material at the folding point. it along with the handle are already stretching after just a week of use and I am concerned that they will not hold up after repeated use.
I called in to discuss this with customer service and they said it would not be covered under warranty if anything did happen as that was not considered "faulty workmanship"
Dissapointed that my $425.00 new cover will most likely not last the year :( Big fail!"

"good quality and shipped without damage"

"Delivery was sooner than initially stated, Tub cover was well packaged and not damaged when opened. Size and dimensions were exactly as ordered, Workmanship on cover was even better than expected. Very satisfied with the new cover"

"FITS LIKE A GLOVE HOT TUB COVER LIFTER WORKS GREAT "

"Products arrived damaged, waiting on a new order"

"Shipping was a nightmare. I paid for 2-day shipping to Alaska but they sent it by UPS Ground - that takes about 10 days. They did refund the shipping but the filter arrived after we had left town on vacation."

"Found and received exactly what we needed for our 10 year old hot tub. Awesome! And by far the best price. Wasn't even close."