"I couldn't be more pleased with my purchase and the purchasing process. Starting with my initial review of retailers, where short movies described the Hot Tub Works materials and manfacturing process, followed by the size, material selection, and options available selection process, I knew exactly what I was odrdering, what it would look like, and cost. The trucking firm used accomodated my schedule and delivered on time and inperfect condition. The trucker supprised me by helping to carry it into my back yard. It fit perfectly and looks great! On top of all this their price was very competitive. "

"everything went as promised and hoped for---communications during the delivery went smoothly also. good order taking and concern for accuracy. "

"THE HOT TUB COVER WAS DELIVERED 30 MILES AWAY FROM MY HOT TUB TO THE BILLING ADDRESS IN ERROR. I STILL DO NOT HAVE THE COVER AS MY SMALL CAR WILL NOT FIT A HOT TUB COVER. THE CUSTOMER SERVICE WAS RUDE AND SASSY. A DEPLORABLE WAY TO TREAT A CUSTOMER. I SELL REAL ESTATE IN OVER 5 COUNTIES, YOUR COMPANY WILL NEVER RECEIVE A FAVORABLE RECOMMENDATION FROM ME TO ANY OF MY CLIENTS. "

"The exact filter I needed, priced right and shipped quickly!"

"Always have had good service from HTW!
My go to for spa stuff...
"

"cost effective and quick shipping"

"It was exactly what we wanted and arrived quicker than expected! "

"Received and fits my tub as promised."

"Always fast delivery and great prices."

"I have ordered from them before and I have never had any problems. My order always arrives at my home in a few short days. I will order from them again. Also, postage is very reasonable. "

"Filters came just fine but when my hot tub broke down shortly after they arrived and had to be replaced, there was a 10% restocking fee for sending them back even though I just tried for an exchange for different filter number."

"Amazingly fast delivery! Very happy customer."

"Cover was delivered within the amount of time declared upon order. The box was intact but flaps were partially torn from carrying. The carrier did not contact me as to delivery time, but I was home at the time so it wasn't a problem. I haven't completely unpacked the box as I emptied my hot tub and will wait until the weather cools to refill it and install new cover."

"arrived quickly and as described"

"Quick delivery of product - No issues"