""The process of booking is much easier.""

"Croatia is a beautiful place and HotelPlanner helped secure a dashing hotel."

"I made a hotel reservation through hotel planner and it was made by them for the wrong hotel. I was incorrectly charged twice for this reservation three months ago and have yet to receive a refund. Hotel planner has been completely unresponsive and I still had to problem solve to obtain an actual reservation at the hotel where I was supposed to be staying. Once checking into the correct hotel, I was charged again since they had no record of me through Hotel Planner."

"We had booked a hotel for a wedding. Unfortunately due to a family illness we had to cancel the trip. The company was very understanding and communicated with me and was able to refund us the hotel. Would definitely recommend booking with them."

"I made a booking via a link on a wedding website, and despite taking every care found that I had booked a double room for single occupancy not for two. I phoned the hotel directly but was told I would have to cancel via the weblink. After an online discussion with a representative I was told I would be able to make a cancellation without penalty and a refund would come in 5 -7 business days. When this did not happen I e mailed Hotel Planner and was told that someone has bee on leave. After this I received an apology via e mail from Reginette who was most helpful, and the matter was quickly resolved. I feel that the booking procedure on the weblink needs to be simplified in order to prevent these situations arising."

"Great customer service via email, question was answered in a timely manner and Reginette was very helpful. "

"Easy reservation, great customer service when I needed questions answered!"

"The website isn't the most modern or extensive, and I had a few questions about booking so I emailed the support team. The answered every question in a timely manner and were very helpful. We got an unbeatable deal to the Caribbean and look forward to booking again!"

"I booked a room for a wedding through the couples wedding website. There was a convenient link for hotel planner. Thinking this was the most efficient route I booked our room. Didn’t realize the price at first as I am familiar with this resort and assumed that the rate I was charged was the wedding discounted rate. However I found that the discount rate for the resort is close to $40 cheaper than what hotel planner charged me. I have sent endless emails requesting that they honor the rate I would have received had I called the resort myself. However I’m told that hotelplanner doesn’t price match. And the price I was charged was due to price fluctuations at the time of booking. I seriously wonder how many other wedding guests were scammed this was. Will never use this company again. "

"After booking through HotelPlanner.com for a friend's wedding, the website barely worked as it should. I tried on Safari several times and it didn't work. I tried on Chrome and I had to refresh twice for it to work. (A five minute process taking about 25 at this point.) And finally, the site automatically selected dates, doubling my reservation. There are 7 charge attempts on my credit card statement proving the above. Yet, when I called support and explained, they refused to correct this. Now, I am paying for a room I don't need. Customer service is the last priority for this vendor."

"Very helpful! Quick response!"

"Found a great hotel which was cheaper than any other site. The staff here is very helpful. We had a flight delayed for two days and they helped play the middle man between us and the hotel"

"Reginette Exume was extremely helpful and in a very timely manner. I wish all my online inquiries were this pleasant. Thank you Reginette!"

"I found an amazing hotel at a great rate and had it booked in seconds. I know the price out the door. After the booking I was contacted by Reginette Exume emailed me asking if I needed help with anything and I have to say that is a very nice touch. She was very helpful. Will definitely be using this all the time!!!"

"I recently had made a non-refundable room reservation but had to cancel due to a medical emergency. HotelPlanner.com was very understanding of my situation and was kind enough to refund the charge. Reginette, the representative I corresponded with, was most helpful and understanding of my extenuating circumstances."