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Product & services pricing
4.00/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.67/5
Customer service:
3.83/5
Return/Replacement policy:
3.63/5

Verified
5/5

2018-04-08

Outstanding customer service

"I found the hotel easily and the booking process was absolutely the easiest I've ever encountered. Unfortunately, no sooner had I booked than I found out about a location change, not just venue but state. And just as easily, I requested to cancel and just as immediately I received confirmation of my cancellation. Outstanding customer service, Reginette did a wonderful job and kept me informed the entire process. I will return to HotelPlanner based on this experience. Thank you."


Verified
5/5

2018-04-02

Prompt....Resolved

"I booked a stay for a weekend in May and had a question that I could not locate on the website. It felt as though once I sent my email I received my answer shortly thereafter. The agent was prompt in responding and I appreciated that. Sometimes, when you use online to reserve anything it seems like you expect to wait at least 24-48 for a response, if you are lucky.....Not this time. It was smooth and now I feel more comfortable with traveling and looking forward to my weekend away. "


Verified
5/5

2018-03-29

Very helpful

"I needed to cancel a reservation due to unforeseen circumstances and Reginette was very gracious to do so for me. If I ever need a hotel service I will use Hotel planner. "


Verified
5/5

2018-03-24

Aloft Liverpool Hotel

"Very nice lady helped fix the problem"


Verified
5/5

2018-03-24

Good Service

"Good reseller to deal with, I put wrong name when I booked hotel, Reginette able to help me amend the name to solve it. Thank you so much."

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Verified
5/5

2018-03-23

Excellent Service with HotelPlanner.com!!!!!!!!!!

"As a first time customer with HotelPlanner.com, I can personally say that my experience was very positive.
To make a long story short, I want to begin by saying that I had to cancel my hotel reservations, that were made months ago due to an unexpected illness. Customer Service handled my situation in a very professional manner. They were concerned in helping me obtain a refund from my purchases. Finally, I made contact with the Reservation Specialist: Reginette Exume who was exceptional in making me feel confident that they would do all that they can, to help me obtain a refund from something that was out of my control.
Everything was handled in a timely manner. Customer service was GREAT!
I feel that HotelPlanner.com are people helping people. That is Important!

Thank You HotelPlanner.com !
D.L.
"


Verified
5/5

2018-03-23

Excellent Customer Service

"Excellent customer service and very competitive rates. This is my first time using hotel planner.com, but definitely not my last period"

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Verified
5/5

2018-03-17

Excellent Customer Service

"I had a great experience with HotelPlanner.com! Reginette was extremely responsive and helpful with my issues. I am very satisfied with their customer service!"


Verified
5/5

2018-03-13

Great Customer Service

"Excellent communication with their customer service. When I experienced a change in my travel plans, they were more than happy to work with me. Will definitely work with them again!!!"

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Verified
5/5

2018-03-12

Cancelation Help

"I booked a room for 2 nights in error and was going to be charged over $300 for a room I didn't need. After getting bounced back and forth between priceline and Marriott I gave up hope. Reginette Exume emailed me and took care of everything and refunded my money. I couldn't be happier that this is resolved thank you so much! "


Verified
5/5

2018-03-10

Excellent Customer Service

"I had a minor problem. After contacting customer service, they responded me immediately. I was so surprised that I received a response so quickly. The problem was resolved and was followed up 2 times. The problem was resolved to MY advantage. I am so happy with the final result.
Thank you Hotel Planner and Reginette
"


Verified
5/5

2018-03-09

Excellent customer service!

"After contacting my hotel to make changes to my reservation, I was told they were unable to assist me. I then contacted Hotel Planner, who I made my original reservation through, for assistance. Reginette went above and beyond and very promptly resolved the miscommunication with the hotel and fixed my reservation. Great customer service, and very much appreciated!!!"

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Verified
5/5

2018-03-01

perfect guidance

"I had to book a big group for skitrip and because of Hotelplanner we had a good deal and perfect hotel near the slopes.
The group was very happy! Next group i will use Hotelplanner again
"


Verified
5/5

2018-02-28

Great Service - Reginette

"I had booked a week long hotel in CO for my kids athletic event, and sadly found out i could not attend, I thought I would get a bunch of push back from the Hotel planner, but Reginette understood my circumstance and was super helpful in getting my situation resolved and she did so promptly, like within 12 hours I believe. I'm very appreciative of her help and this company did good by me. Matt H, Montana "


Verified
5/5

2018-02-27

Fixed my mistake !

"Made a mistake in my reservation and Reginette at Hotel Planner was able to help me change the reservation and receive a full refund! She was very timely in her email responses and the customer service was very efficient.
10/10 would book again
"