Product & services pricing
4.01/5
Chance of future purchase:
3.91/5
Shipping & packaging:
3.60/5
Customer service:
3.81/5
Return/Replacement policy:
3.60/5


ResellerRatings
Verified
5/5

2024-12-02

Remarkable customer service

"Wanda was remarkable. She was very knowledgeable very helpful and courteous. The customer service experience was remarkable."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-12-05
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Greetings,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Wanda, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles ”


ResellerRatings
Verified
5/5

2024-11-30

Awesome experience

"Lee Ann was very professional, prompt, efficient and customer friendly, qualities all customers look for and appreciate. My booking went smoothly and fast, thank you Lee Ann"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-12-05
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Greetings,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Lee Ann, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles ”


Verified
1/5

2024-11-30

Thought I Was Calling the Hotel Directly

"Totally got scammed by this service. Needed to stop for the night on a road trip and ended up going further than planned. Thought I was calling the hotel directly (stupid google ads) but called this service and ended up paying an outrageous nightly rate - literally like double the hotel’s rate due to fees. Lesson learned."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-12-05
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Greetings,

We apologize for this interaction, but I'd love to help! Please reach out to me with any questions or concerns regarding your reservation and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!

Kindly,
Melanie Planelles”


Verified
1/5

2024-11-29

Horrible service.

"Called Oct 18 to canceled reservation. I had till Oct 19 till 12.00 death in family.Same day re-booked for Oct two days later.Oct 23 and 24.The girl booked took money for new reservation.But didn’t cancel the old one.I at a funeral and get text from hotel asking when I am arriving,had to call your service to get them to cancel.Because it was Oct 21 and I wasn’t arriving till 23zThey won’t give me a refund.I have called over ten times,they won’t let me speak to a supervisor,I keep getting idiots,answering the phone.
Don’t go with them,service is really bad.
"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-11-25

Neal you should get a raise!!

"Neal made this an easy peasy reservation for our last minute stay in Beaufort. Seamless! "


Rep reply posted 2024-11-26
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Greetings,

Thank you so much for your fantastic review! We’re thrilled to hear that Neal made your reservation experience so seamless and easy for your last-minute stay in Beaufort. Your feedback means a lot to us, and we are excited to keep delivering great service for our customers!

Kindly,
Melanie Planelles ”


Verified
5/5

2024-11-25

Great energy as well as super helpful

"Booking was so easy and really great rates!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-11-26
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Good Evening,

We appreciate your time sharing your experience and look forward to helping you book your next stay!

Kindly,
Melanie Planelles ”


Verified
5/5

2024-11-23

Excellent Customer Service

"Page was wonderful to help me find the best arrangement for my long stay at the hotel!"

Pricing of products and services

Rep reply posted 2024-11-26
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Greetings,

Thank you so much for your fantastic review! We're thrilled to hear that Page provided you with excellent customer service and helped you find the perfect arrangement for your long stay. Your satisfaction means the world to us, and we’re excited to have been a part of your travel experience! Safe travels!

Kindly,
Melanie Planelles ”


Verified
5/5

2024-11-22

Julia was my Hotel Planner

"I had an amazing experience with the Hotel Planner. Her name was Julia and she was very helpful and thorough! definitely would give her five stars!!! God Bless you and your family Julia!!!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-22
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Good Evening,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Julia, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles ”


Verified
5/5

2024-11-21

Super nice

"Very friendly, thorough and helpful "

Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-22
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Greetings,

We appreciate your time sharing your experience and look forward to helping you book your next stay!

Kindly,
Melanie Planelles ”


Verified
5/5

2024-11-21

What a GREAT and PLESANT experience

"I just got off the phone with Michelle and wanted to let you know how professional and friendly Michelle was during this booking experience. I had to book one hotel stay at Drury Inn in Marietta for the trip going to KY and then another booking for our return trip to Fl. Had no problems whatsoever. We then booked another reservation for the Candlewood in Paducah, Ky since there was no room at the Drury Inn in that city ( now I know how Mary and Joseph must have felt..no room at the inn!!!..lol) She found us a very reasonable priced hotel that was in line with the Marriott and for that we are thankful.
Michelle was very professional but so friendly. You definitely have a GREAT employee in her and I am so happy that she answered my call.
Respectfully,
Patricia Kersey
"

Pricing of products and services
Overall customer service

Rep reply posted 2024-11-21
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Greetings,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Michelle, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel need!

Kindly,
Melanie Planelles”


Verified
5/5

2024-11-21

Excellent Service!

"Tyler is 5-Star! Efficient and professional, he made it SO EASY to book our rooms!! Thanks Tyler; more Customer Service Representatives like him, PLEASE! "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-11-21
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Greetings,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Tyler, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles ”


Verified
5/5

2024-11-20

Thank you to Paige for very good service!

"Paige was patient and helpfull"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-11-20
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Greetings,

We appreciate your time sharing your experience and look forward to helping you book your next stay!

Kindly,
Melanie Planelles”


Verified
5/5

2024-11-18

Wanda was the sweetest and best!

"Excellent service and so helpful!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-19
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Greetings,

Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles ”


Verified
5/5

2024-11-15

Quick, easy, pleasant

"Daniel was very helpful and quick! Thank you for the pleasant experience :)"


Rep reply posted 2024-11-18
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Hello,

Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles ”


Verified
5/5

2024-11-14

Jim’s review

"It was pleasant and it was exceptional. "


Rep reply posted 2024-11-15
A rep from HotelPlanner.com, HotelPlanner3, has responded:

“Hello,

We appreciate your time sharing your experience and look forward to helping you book your next stay!

Kindly,
Melanie Planelles ”