"Jesamea helped me get a reservation, and also my favorite room that I also stay in. Thank you "
"She went beyond her way to help me in all matters at this point in my life because I have been in a flood I have been through so much in the last couple days the last couple weeks I went through two hurricanes here, two floods, and she went beyond and out of her way to help me with all her means and she didn’t have to do that and I want to say God bless her and rest her soul and she deserves a raise cause she was one amazing "
“Good Evening,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests.. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles”
"The woman hardly heard my reason for calling before transferring me to a number that did not cover my needs and i had to call back right away. Asking for a review after that short interaction is pretty bold. 1 star"
“Good Afternoon,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at
Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles”
"She helped me to get a hotel room with a different hotel "
“Hello,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles ”
"I was confused on the website about booking a room for myself, my partner, and two dogs.
I called the the reservation line to book and she did a fantastic job at squaring me away!
She took down all my information and it was a very easy process and stress free! She spoke clearly (im hard of hearing) and got me all the information i needed and answered all my questions and concerns. She is super friendly and I wish all my customer service experiences were like this. I also paid over the phone and im dyslexic, i messed up my numbers a couple times, but she was very patient with me!
She saved me from sleeping in the car with my dogs lol!
She was amazing, she deserves more than 5 stars! ️️️️️️️️️️"
“Hello,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel plans!
Kindly,
Melanie Planelles ”
"Wanda answered all our questions and helped us book a long term reservation. Thank you Wanda!"
“Greetings,
We appreciate you taking the time to provide us with feedback! We are delighted to hear that you had such a great experience booking your reservation with Wanda, we love knowing we have people on our team willing to go above and beyond for our guests. Thank yo for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles”
"Very helpful and patient since this my first time traveling with this company. Gave me extra info even"
“Hello,
Thank you for your feedback! We are happy to hear that our team was able to assist you with you booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles”
"Very helpful! We needed 2 rooms immediately to help my friends mom who is a victim of the Helena storm and Melanie was able to help us with the reservation while we were on the road . "
“Greetings,
Thank you for taking the time to provide us with feedback! We are delighted to hear that you had such a great experience with Melanie, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles ”
"On Oct.2nd, 2024 I called your Super 8 location to book a one stay (for business). I actually was price hunting, when a young lady named Carla answered my call. She did everything in her power to assure me that your hotel was just what I needed. She was very professional, helpful and had a wonderful personality. What ever you pay her is definitely not enough, she is a keeper. My name is Ronnie and thanks for your time and attention."
“Greetings,
Thank you for your feedback! We are delighted to hear that you had such a great time booking your reservation with Carla, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles ”
" Had a very nice talk and made my reservation with a great asset within your company."
“Hello,
Thank you for taking the time to provide us with feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles ”
"Jesus Adan was very helpful and very clear to understand regarding my reservation. "
“Hello,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles ”
"Lauren was great to work with! "
“Greetings,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles ”
"Very courteous young man. Considerate of our needs. Gave suggestions. Very professional. "
“Hello,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles ”
"I enjoyed speaking with Latoya this morning. She was helpful, cheerful and quickly answered my questions."
“Greetings,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to hear. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles ”
"I enjoyed the call experience and I feel 100% safe giving my information. The way she handled my credit card information was the best I ever could have imagined "
“Hello,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles ”
A rep from HotelPlanner.com, HotelPlanner3, has responded:
“Greetings,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles ”