"The first reservation was handled terribly. I thought was compromised. Called back and talked to Karen. Karen took the time to calm me down , help me to find the reservation asked questions. I wanted to cancel and never deal with Hilton Honors again. She went above and beyond. If it wasn’t for her I would be done with Hilton. She is very personal and professional. "
"When I called to make the reservations I spoke with a Lizz. I asked specifically if there were penalties if I needed to cancel the reservations. She assured me that as long as I canceled before 48 hours of arrival there would be no monetary penalties. I asked her that about 3 or 4 times before I confirmed my reservations. Later that day I found a better deal at a hotel closer to the event we were attending and called to cancel. I was informed that I would be owing the first nights stay because of their policy. I tried to tell them that I spoke with Lizz who assured me that I would get my full refund. They told me they would file a claim for me, but that was their policy. Lizz flat out lied to me to get me to make the reservation. I would never, ever recommend them to anyone. I will go out of my way to make sure people know how dishonest this company is! Thank goodness for social media!!!"
"I called in a panic about needing a new reservation. Christiana was incredibly helpful & went above & beyond to help me find a room in the city I was traveling to!"
“Good Evening,
We appreciate you taking the time to provide us with feedback! We are delighted to hear that you had such a great time booking your reservation with Christina, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope yo keep us in mind for your future travel needs!
Kindly,
Melanie Planelles ”
"I thought over the phone I was told it would be $208.00. the email confirmation says $289. So either I heard wrong, or I was quoted the wrong price, or something was not explained correctly."
“Hello,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles ”
"Reservation this morning , no confirmation , no answer ...king corner room with windows only "
“Good Afternoon,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
”
"The agent helped us find a hotel in the correct location at a busy time, and we were traveling with the cat so it was extra complicated. Through the whole conversation, I felt that the agent was really trying to help us find the perfect spot."
“Hello,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles ”
"After getting hung up on by 2 people, Jennifer stuck with me to get me the information I needed. "
“Hello,
We're so happy to hear from you! We are delighted to hear that you had such a great experience with Jennifer, we love knowing we have people in our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles ”
"I hate talking with these people. Prefer to only speak with the hotel staff."
“Good Afternoon,
I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles ”
"He was very pleasant on the phone and very helpful. It was hard to hear because we were in the car, but he helped us right away and us a very, very nice room. We enjoyed our stay."
“Good Afternoon,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles ”
"Zoila sounded put out from the second she picked up the phone. Didn’t answer my questions. Talked over me. Quoted me a price that was 40% above what is listed for the same room on the same date on Priceline. Would not give me a quote without state tax. "
“Good Afternoon,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles ”
"Don’t bother even trying to get help. Worst customer service I have ever encountered. Useless and could not properly answer any questions. Just NO. "
“Hello,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with your concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles ”
"I decided that I wanted to speak with a person instead of going on line/or using a App. Cesar answered the call. I was trying to book hotel rooms for to groups. So I started babbling uncontrollably. Cesar captured my words and organized them perfectly. Long story short, Cesar made this experience very easy and less stressful. He answered all my questions and explained everything step by step. Cesar, thanks for a job well done. Hey man you belong in management, for sure. "
“Hello Tracy,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Cesar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles ”
"Explained everything where I could understand."
“Good Afternoon,
We're so happy to hear from you! We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles”
"Alex went out of his way to assist! Thank you Alex!"
“Hello,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Alex, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles ”
"Great experience was super helpful and nice "
A rep from HotelPlanner.com, HotelPlanner3, has responded:
“Hello,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Karen, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles ”