"My order got lost in transit. Customer service immediately sent a replacement by priority mail. I just got it. This order was to complete replacing door hardware in our new home. These levers are beautiful, excellent quality, very stylish and contemporary."
"This is the first time I purchased anything through Houzz and I am impressed. I had some questions about shipping due to he nature of my property it is difficult to receive freight shipments. I called customer service and to my surprise, I got an actual intelligent person on the other end of the line. She went so far as to call the driver while I waited on the other line and ultimately put us in touch with each other to sort out the details.
When I received the shipment (earlier than expected) the driver was polite and very resourceful and brought the 250 lb item inside the house for me 50 feet down an unpaved hill.
The product (sink vanity) is beautiful and well made. I actually saw the same vanity offered on a different online retailer for more money and I can be assured that their service would not be a good (from prior experience). "
"After a lengthy search for counter stools, I was able to find a pair by a French designer for an excellent price. The stools were delivered before the estimated date. Thank you Houzz. "
"I've rarely received such excellent service on any shopping site. From my initial research to my return the treatment I received was above and beyond my highest expectations!"
"Found them, ordered them, arrived the next day. Simple assembly. Thank you, Houzz."
"Great service, very beautiful chair!
I'm so happy to have it in my new place! Just little bit upset because I ordered 3 and just one was delivered!"
"I absolutely love these shelves. They are very solidly built and stunning. The beauty is they make my cherished items look elegant and like framed art. I am so glad I made this purchase!"
"Delivered timely and they have been built and are being used!! We love them!!"
"Love these bar stools. Love that they came SO QUICKLY. Mostly easy to assemble and the are sturdy, comfy & gorgeous. "
"The glass table topper I ordered was great quality and the customer service was awesome. They even accommodated my mess up when I ordered the wrong size. They canceled the wrong order allowing me to reorder correctly. They were awesome. Definitely coming back in the future "
"Made my 3rd purchase over the last 3 months. All three items arrived quickly with updates from the website. All arrived in perfect condition and exactly as described.
Highly recommend!"
"Different product was delivered. However only shade partwasresent"
"Very pleased with my order"
"Love this light/ceiling fan. Easy to install and looks beautiful in our living room. Shipped fast and undamaged during shipping."
"Houzz really did excellent in communicating with me. I saw the logitistics site make a comment and Houzz additionally noted their comment. The item I purchased (a large acrylic tub) was delivered by a very helpful delivery man. Thank you Houzz!"