ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2021-12-25

House Has Unique Pieces

"We purchased a mirror that matches our bathroom fixtures perfectly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

5/5

2021-12-23

Experience with Houzz on ordered product

"Was updated on the progress of my order and the customer service was very good! The product arrived early and was given a phone call by the representative when to expect the product. I like that. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-12-23

Order received and products are beautiful as shown in pictures.

"Easy ordering process and timely delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

4/5

2021-12-23

Leather Chair Delivery from Houzz

"The ordering process was excellent. The chair was in perfect condition and easy to put together. It appears to be durable. I thought the seat portion of the chair should have been a bit longer. The material of the chair is very good.
The one problem I had was the last mile of the delivery. The truck delivering was a tractor trailer that had problems getting out of the property. The driver seemed annoyed with us about this.
Overall, very good delivery.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2021-12-23

Stability

"It is really nice but maybe thinking with the rod extended out that a middle bracket would give it more support. I might just purchase a bracket to do that but I do love the arrow design. I would buy it again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2021-12-23

Painful experience

"I tested the hand massager for first time last night. Painful experience. I now have a large bruise on my hand. The pressure was crushing my hand. That was on the low setting. I will be returning the Sitejabber. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-12-22

lift recliner

"The order was fulfilled several days ahead of estimate. Color/fabric is great and product is as described."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

2/5

2021-12-22

Set of 2 stools wood color description wrong

"I like the stools but the description of the wood as white washed is completely wrong-they are dark washed brown wood! The title of the stools had white washed in the title!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-12-21

Safari Magenta Arm Chair

"Easy to shop; easy to place the order; easy to track transportation; easy to take delivery; easy to assemble. Absolutely gorgeous chair."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2021-12-21

Buyer Beware

"I did most of my shopping online and given this year's supply/demand issues, I started shopping for Christmas in October. Most business extend their return policy for the holidays or at the least provide store credit for gifts that either miss the mark or turn out to be duplicates. It is not the case for this company. In today's market when there is so many competitors in pricing and delivery, you're much better off getting your goods from another supplier who understands good customer relations as Houzz most definitely does not."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2021-07-18

Counter stool

"Fast and efficient. Everything as expected. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2021-12-21

Great Stools

"We were very happy with the value, fast shipping and the quality of our bar stools. We will definitely purchase again through Houzz."

Detailed Review Benchmark + -
Pricing of products and services

5/5

2021-12-21

Authentic Models Solitaire game

"Well overall I'm satisfied with the service from the Houzz staff. Now this is something that no one wants to address and that is the quality of the product. Who do you go to in order to correct a problem so that the product quality is greatly improved and then reviews like this are eliminated? More than likely the solitaire game was produced in China. So that's a dead end street. Maybe "Authentic Models" has a job to do but more than likely this review will fall on deaf ears. Authentic Models Order # SO-860496"


5/5

2021-12-21

Love the rug.

"Good quality for the price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-12-20

Great table I love it. Elegant mid century modern and the Carrara marble makes it unique

"Great table I love it. Elegant mid century modern and the Carrara marble makes it unique"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process