"The table arrived quickly and in good condition, like new. We got it set up and have been using it in the same room we set it up in. It got a small chip on the top somehow, but just today after only a few weeks of light use, we’ve noticed it has a crack in the mirror on the side. For the price, i was expecting something that wouldn’t crack so easily. Would like a partial refund if possible. "
"The price is great and the quality is good.
My only complaint is that there is a buzzing sound when the light is on.
If it is not supposed to do this, will someone contact me so we can get it sorted out?"
"Ordered a 7 piece outdoor Adirondack chair set with tables. Great quality, attractive and will be perfect for the outdoor area we purchased it for."
"The chairs were packed well, however, it would have been helpful if the delivery driver had informed me. They were left outside the garage. Any number of things could have happened. As I am older, it would have also been helpful if the driver could have brought them inside where I could then do the unpacking."
"The delivery and packaging were fine, instructions were clear, and it looks as advertised. The pieces aren't of the highest quality, and some of the finish has already scratched off in places on the top which is less than ideal. But given the price point, not the worst. "
"Shipped on time, nothing damaged, beautiful set, easy to assemble. "
"My wall hanging arrived quickly and was exactly as pictured. It is exquisite."
"What a terrific shopping experience! So nice to find a planter with character. The website is easy to use. My item came quickly and was well packaged."
"Good experience with the houzz for the first time it’s good customer service "
"While prices may not be the cheapest, the website does a good job at sourcing quality items and having them arrive quickly"
"The John Boos chopping board I purchased from Houzz was repaired substandard and unacceptable. A $400.00 Chopping board with wood filler in a knot on the top is outrageous, how long do you think that would last aside from being an eyesore. I asked for a replacement unrepaired board, I didn’t buy a second but that’s what I received . Houzz’s customer service’s response was “we have to contact the vender, apparently it wasn’t Houzz decision, even though I bought it from Houzz. Houzz’s Customer service said that the vendor thought it was that there was nothing wrong with a $400.00 John Boos Copping block having the face of the board repaired with filler and sold like that and refused to replace the chopping board, so I asked to return this substandard product and get a refund. The customer service agent agreed and then offered to cover the return shipping cost as an accommodation, so now Houzz was doing me a favor by not charging me for returning a piece of crap they sold, but obviously didn't sell it to me because they had no say its replacement.
I doubt I’ll be doing business with Houzz again any time soon "
"Overall wonderful experience. Quality product, arrived on time, easy instructions."
"I was informed on packages arrival and it was fast and no damage the most important. Good price as well. I ordered in the winter so I won't be using it soon. "
"Unfortunately the dresser arrived damaged and i am waiting for customer service to come up with a solution! "
"The dresser is perfect. Appears to be good quality. The only downfall is only the top drawers are lined. The bottom 4 are raw wood. Other than that, it’s great! "