"I ordered 2 mirrors several months ago for a bathroom remodel. One mirror for his and one for hers. They shipped his, and said mine was on back order. I waited an a few weeks later they said the order was cancelled with no explanation. I sent messages and got no real explanation. So to have a matching mirror, I reordered. This time at a higher price and without my introductory coupon code. So for the pleasure of having to wait, and reorder, I got to pay more. Poor customer service and the quality of one of the mirrors has gold paint over where an area was discolored and looks terrible. I am just so done with this that I let it go. Very unlikely to order from Houzz again."
"I ordered two beautiful planters and am so disappointed that the color does not fit for my decorating needs. The company offered a 15% discount to keep them or to return them for a refund. I'd love to keep them but they just won't work. This is a very reputable company to order items from. I will return for other items to order. "
"This items legs were uneven. It was lightweight for wood so probably not solid. Also has spears that cannot be removed to hold the candles so you cannot use fake candles. "
"Unfortunately, the screws delivered with this piece did not actually fit into the holes. This is a manufacturer issue, but having now read many reviews of Vida XL, Houzz needs to better vet the vendors since it seems they have a pattern of sending out defective product and not being responsive to customer service needs. I hope that Houzz with respond to my customer service inquiry and allow me to return or replace the item. "
"The delivery was fast. The ottoman was packed very well. It is absolutely beautiful. I am thinking about ordering another one. You’ll be happy with this purchase. I give 5+ stars."
"I looked everywhere for a large planter// pot everywhere for my indoor Bunya Bunya tree, This one is perfect1"
"I received this beautiful chase lounge chair via FedEx and it is just beautiful. Very high Quality too. I still have to assemble it but it looks very easy to do that.
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"I love the vanity I purchased from Houzz! It's the perfect centerpiece for our bathroom remodel. When the box arrived with a large gash in one side, which unfortunately went all the way through to one leg of the vanity, I reached out to their customer service. They asked for photos, which was completely understandable, so they could assess the damage as I wasn't wanting to return the item. They promptly resolved it with guidance on someone that could perform the repair and a discount off my item to cover the costs. I would definitely trust Houzz again for another purchase for my home!! "
"I ordered two of these figurines. I love the whimsicalness and uniqueness of the product. They will be featured in a "scene" I will create on a tabletop. They are sure to bring forth many positive comments from friends and family. I will be back for more, I am sure. "
"The stools are beautiful, look nice and serve purpose, but be careful getting off as they tip over. But delivery and product was good. "
"Arrived early and easy to assemble. Looks great!"
"Great simplistic connection without much fuss and effective pricing. Support was actually responsive when working with suppliers. Will give it more trust and business as long as pricing and promotions remain in favor! "
"Hi. I ordered two of these chairs and they look lovely. But as I was almost done assembling the first one, I discovered a defect in the placement of the holes where the side hooks go. The hole is not where it should be, off by almost an inch. I have not assemble the second chair because I fear I will encounter another problem. It took me more than an hour to almost assemble the chair. I am waiting for a response from HOUZ to handle this situation. The packaging says to contact the manufacturer for problems, but the product is not listed under their item selection column, so... waiting for HOUZ. Thanks."
"I will purposefully search Houzz as one of my first options for future purchases. Search engines are easy to navigate, reviews & product descriptions helpful, contact with seller happens fluidly, returns (when necessary) have been made without stress. Shipping updates & return status updates are accurate and useful!"
"There's a large crack that seems to be a manufacturing defect. I've already initiated discussion regarding replacement or discount."