"We've ordered lighting from Houzz a couple of time recently. The order experience, timing on delivery and the quality are excellent. Thank you Houzz!!
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"I have ordered some items for my new build and everything so far has been reasonably priced and amazing quality.
I love the variety they offer!"
"Packaging was probably good before the handler delivered the package. The boxes were damaged severely and I was very concerned about the condition of the items received inside of them. Assembly was easy (thank goodness), but the glass was uneven and wobbles much like a table with a short leg. It could also be due to the various sizes of suction cups. I notified the company and hope to get that resolved soon. Otherwise, all else was well and I would take the risk to order other items through Houzz again and possibly this third party vendor."
"Got drawer pulls for a good price. Shipping was quick. All in all good experience shopping online with them. "
"I had to say that after paying so much, I see cracks and dents in my furniture, especially facing the front and at the top... I don't mind sending pics to the vendor/ manufacturer/ shipper . There was another company offering the same bench for $ 200.00 less on the same website. I wanted to pay more, hoping for a better quality... I guess, I can say it is not worth $ I payed...should have bought the cheaper one :(. "
"I was looking for some Farmhouse/ rustic style hardware for a small antique hutch that I refurbished. It was a mid century piece and the original hardware on it had to go, as I changed the look by sanding off the old finish and creating a distressed painted finish. Hardware is like jewelry for furniture and it has to complement the “outfit.” Thank you, Houzz, for having what I needed to dress up my cute cabinet!"
"Couch is uncomfortable hard and too small to sit on"
"I love the design I received, but was somewhat disappointed that a couple of the salad plates had scratches on them. I did contact Houzz, but never received a return call. At this point I am using them as is and still love the design!!"
"Easy peasy!! Not much to add, was a great buy and arrived quickly."
"The items were home after one week Coming from NY to BC. Perfectly packed and no damage Im thrilled with the two mirrors and light fixtures. Definetly pleased! "
"I'm very pleased with this small chandelier! It's a bit smaller (shorter) than I anticipated for the use that I intended; it was to be swagged in an interior enclosed stairway but will be beautiful over my kitchen table, so I have no intention of returning it. The finish is English Bronze, deep brown, not a shiny finish (more of a powder coat) and the glass globes are very thick and crisp white in color. It is a quality fixture. The description states "some assembly required" but don't let that deter you -- it is quite minimal. Sorry no pics yet, I'm in the process of a whole house refresh, so it sits waiting its turn to install. Came very well packaged and arrived in under a week, though the listing gave a 3-week lead time. It's a classic, timeless fixture that would fit many decor styles."
"My first experience with Houzz was not so great. Was it Houzz's fault? No, it was FedEx who took ten days longer than projected to get an item to me, so three weeks altogether. My second experience was much better. Items were received within a week. A small table I ordered was super, no problems, and somewhat easy to put together. The lamp I ordered was different. While the base was a piece of cake, the lampshade itself came apart as I was attaching it to the rings and then putting one flap over the other. I emailed the lamp company directly and through Houzz and have not gotten a new shade portion yet or a reply to the email where they asked for pictures of the defective part. Houzz, thumbs up. This particular product? The jury is still out"
"Chairs are great not to difficult to assemble and quick delivery "
"I contacted customer service about adding my warranty to my order and didn't get a response.
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"Customer service is excellent. Packaging was above and beyond. There are a lot of fakes out there but rest assured the memorabilia sold here is authentic and certified "