"Item came on-time, however it did not have a proper balance on the floor. The plastic feet tacked into the bottom were not uniform, one was crooked. I cannot tell if the poor shipping padding is to blame, or if it was hammered-in improperly. The plastic foot was bent! Because it is so heavy it is impossible to return. I could not tell from the picture that it would have this opportunity to be in bad shape, if I had seen proper 360 degree photos I would not have bought this item. "
"Houzz is flawless these days. Will be ordering more soon."
"Ordered a shower door and canceled order before it was shipped.
I don't have door and they still wont refund me. "
"I have been a fan for a number of years now !
Great company and products !
First class ."
"I really love these chairs but they are so wobbly :("
"Spoiled by Amazon notifications, so missed that some. But otherwise, the item was as described and delivered in good packaging. I am pleased with my purchase. "
"Houzz has been exceptional in all of my interactions. I’ve had return questions/issues, resolved. I wanted to exchange products and had questions about return fees, etc., resolved.
Great product selections. Not *always the cheapest but I’d rather pay a few extra $$ to know that I have their team to support (and they’re happy!! That’s coveted in today’s world where so many are mean and unhappy). Thanks Houzz! "
"These are very well made stools that were easy to assemble. They look so nice at our island, are comfortable and I'm very happy with my choice. "
"I am very happy with this table. It arrived very quickly, was packaged well, was easy to assemble and has no defects. It is as the picture represents. The size is perfect for my space. Great price and great quality. "
"Great condition and easy to put together "
"Worst shipping experience ever. Sent to wrong address bc website didn’t clearly show shipping address. Then tel staff updated my record with the wrong address. When the second tel staff person tried to correct address, the table was still sent to the incorrect second address despite the fact that the vendor had the correct address. Clearly Houzz’s interventions made the situation worse. "
"I am trying to return the item I ordered with no response yet. Please let me know how to go about it. Thank you."
"Cart is very nice but was extremely difficult to assemble. Had to pay an expert who said it was the most difficult assembly he has done!"
"Our online purchase was easy. Communication was very good. Delivery was on time. BUT nowhere on the sales page or anywhere else (that I could find) was a statement that the vanity, top and sinks all arrived as ONE UNIT. The top and sinks were epoxed down, so the problem was you now have a 400lb item that is 1-PIECE. The top is marble! In the past I have received the items separately and you assemble them on-site, but this beast has to go upstairs, through a house, and up a long set of stairs into a renovated master bath. We haven't figured out how and who will do this quite yet, but it's a negative!"
"I found just the light fixture I wanted on Houzz. It was easy to order; it arrived sooner than I thought it would; and it is beautiful! Couldn't ask for more!"