"I received my curtain rod and one of the finials was damaged. I received a replacement this past Saturday and everything is great. Thanks for the great and quick customer service.
Nancy Lovitz"
"I love the vanity but was very disappointed with the delivery. Despite Houzz assuring me that my ordering mistake had been corrected & the vanity would be delivered INSIDE, it was just left in our driveway. I had to scramble to find two local guys to move the vanity inside, paying them $100. Not a good experience at all but, again, the vanity is beautiful!"
"The desk is absolutely beautiful. I love the wood work. The delivery was prompt and it arrived on my doorstep safely. I did find it unusual it came late in the evening at 11pm. Overall, I am quite thankful for this experience with Houzz. I recommend Houzz to anyone needing sturdy and good quality furniture. "
"I am not one for “kitsch” and these are not an exception. They are beautifully made and designed. I went to architecture school and love maps, and it will be amazing to set my table with plates that represent special cities (and special memories!) for me."
"Received my pendant lights very quick! One had a broken globe that was immediately replaced. I called on a Monday and had replacement by Wednesday! Would highly recommend Houzz!"
"Was sent wrong item and so far have not received instructions on how to return it. I guess I wait another 10 days."
"It was my 1st time ordering from houzz. Fast service fed Ex delivery and a lower item price by $70. from competitors. I bought the Koncept solo zbar lamp. Love it! It came perfect, in original packaging, brand new! I am thrilled with the product and my experience. I won't hesitate to order from Houzz again.
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"Will order again. I like the selections and how fast I get my order. "
"Quick shipping. Good package. Did a google search and find out Home Depot is $20 cheaper. But I ordered already"
"Our Ellison Hall Tree came right away. One piece was not glued on straight so we contacted the manufacturer and got a replacement part within days! "
"The delivery was fast assembly was easy, but color description was totally off of expectation on picture. I was not happy with the color "
"We received the vanity and we are excited to have it installed. Until we do, we can't really review it. It was disappointing to see it shipped "on end" when all the labeling had specific words and arrows directing the shipper to ship it flat. We are lucky the backsplash was not cracked. There is a very noticeable black mark on a white counter which is disappointing given it is white with some grey mottling. It has happened on both our bathroom vanity purchases with Wayfair. They cover themselves with "some surface irregularities" or some such wording but after spending $2K - one would hope their Quality Control efforts were better. Since it came direct from a third party and we had to completely unpack it to be sure there was no damage (since shipped on end and crumpled cardboard corners, we are now considering having it picked up. $2000 means it should not have imperfections and a black mark on a white counter is an imperfection in our book.
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"These pillows are fabulous -- they add so much to freshen up a few rooms with personality! High Quality."
"I found a light fixture that I wanted in polished chrome among 5 available finishes. Every website I went to quoted 6-8 weeks to deliver since item was out of stock. Houzz delivered in 5 days and was about 20% cheaper than other lighting websites."
"I am thrilled with our stools! They look even better in person than on line! Exactly as described! Speedy delivery!"