"Ordered an Athlon motherboard combo kit; it arrived on time in working order with the processor and fan installed and the jumpers correctly configured.
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"Order taker was very courteous, each and every communication thereafter was met with disinformation and subterfuge.
Telephone order June 11, 2002 with salesperson cheerfully matching Pricewatch ad, stating 2-3 working days before shipping, with email confirmation of shipping due.I called on 6-15 to check status, told delay, and perhaps ship date would be 6-17. On 6-17 called with another delay story by John in Customer Service who claimed that the order was palced on June 13 (which would be impossible since the AMEX chg came thru on June 12), and that 5 business days are required. Even allowing for his miscalculation, and longer time to ship, the order should have gone out on June 20th at the very latest.(I suppose one can keep manipulating the number of days until shipping is due with many stalling techniques, but there has to be a limit.) During this period, two email requests for shipping info and order status were never answered.
As of June 21 the order was still not ready to ship, so I cancelled. The sales person handling my cancel request claimed: 1.He may or may not be able to cancel the order.
2.There will be a "cancellation" fee because it is their policy (please see web site which is very vague and says "All cancelled orders are subject to a cancellation fee".)There is no figure listed for this "fee". How can a merchant charge a cancellation fee when the reason for the cancellation comes directly from their failure to perform as advertised or promised? They already have my funds. Their ad on Pricewatch says 2-3 days to ship, in some locations it says 3-4 days but never mentions 5 days, but to give them the benefit of the doubt I waited until all possible calculations were exceeded, before the cancellation.
I will dispute the charge with AMEX, of course and almost surely will eventually receive a full refund.
I just cannot understand why these companies don't get it. I mean if you advertise that you will fill an order promptly and do not, how can you maintain any credibility? The FTC has guidelines about charging a customer's credit card, and clearly states rules that prohibit charges when the merchandise is not being shipped.
I would love for someone to send me a private message telling just why there are so many computer resellers in Ohio, realizing that many are the same company with multiple sites and different company names. Additionally, why are their customer service departments all so universally non supportive. I say this just from reading users comments here, and looking up their ratings at the BBB. I reallize that the demographic on this site is weighted toward those customers who have had a negative experience. However, the claims all seem so reasonable when read without a rebuttle, although I understand that each merchant is invited to answer the claims, and most do not choose that option. Do they lack pride or just manpower?"
"I ordered a Gigabyte Motherboard, a couple sticks of DDR memory, a DVD-ROM, and a 40GB ATA100 Hard disk.
I was promptly notified (via email) on (1) order receipt, and (2) order shipment.
Everything arrived on schedule, and everything worked as I expected.
On the plus side:
I like the fact that they provide the URL for shipment tracking in the e-mail body. It's not a hardship to point my browser to UPS's web site and cut and paste the tracking number in, but it's a nice professional detail to simply provide the destination URL in addition to my tracking number.
Another big plus in my book is their web does not require you to create an account in order to buy.
One the minus side:
Nothing really to complain about, just a couple of nits.
It takes Infinity Systems awhile to actually mail your order (2-3 business days for parts). I'm used to other establishments giving same day shipping. By the same token, Infinity Systems tells you about this up front, so no one should be surprised when their order mails 72 hours later.
One of the other things I've gotten used to is the use of environmentally friendly packing. Infinity Systems sent me box full of stryofoam peanuts, which means a recycling trip to "Mailboxes, ETC" instead of a trip to my curbside recycling bin."
"I wish I had known about this site, as I would have posted sooner.
It was a surprise to me that I would end up posting a negative review about this company, as the initial purchase experience was rather good (by no means great, but better than it ended up being).
As this ended up being contested with my credit card company (the saving grace of all online purchases!), I'll just copy the basics of the claim here:
To preface, the original purchase was made 09/28/2000.
After getting a valid RMA, I sent my A-Bit motherboard back to Infinity Systems on July 30th, 2001 via Priority Mail – it had ceased to function. I called a week later to verify receipt (according to USPS it was received on August 1st) and was told that the board had been sent on to the manufacturer for replacement. Another week went by and I called again (on August 10th) and was told that my replacement board was being shipped out that day.
I received the “replacement” board via UPS Ground on August 16th. When I opened the box, I found out that the board was, in fact, the EXACT same board I sent in for replacement – and was in the same condition it was when I sent it – non-functioning.
When I called the company today, [08/30/2001] they said to send it back to the manufacturer – they had no “valid” explanation as to why the same board was sent back to me, other than that they no longer carry any A-Bit products. They claimed that it worked fine for them. However, before sending the board back to them, I had it independently tested at XXXXXXXX by the owner, XXXXXXXXX. One person (Mike) said that they would refund the transaction if I could not get it replaced by the manufacturer, but I have not been able to speak with him again (the company’s hold times and customer service are atrocious!)
The manufacturer, A-Bit (www.abit-usa.com) does not deal directly with end-users, only re-sellers – this is copied directly from A-Bit’s website (Customer Service page):
4. Contact your reseller Sometimes despite all our efforts you still need help. Perhaps you need to replace your board under warranty. When this happens, you need to talk to the company that sold you the board in the first place. ABIT does not sell boards itself so it cannot help you here. You can click here to see if your supplier is listed.
When I went to send in the power supply about a week after I sent in the motherboard, I was told that they had changed the terms of their warranty returns and that I would now be charged $10.00 for processing the return. I said that that was not what the terms were when I purchased the unit, and they said, and I quote, “Oh well.” I said that I would take the matter up with my credit card company and they said, “Go ahead.”
I sincerely feel that Infinity Systems has breached the terms of the purchases and the warranties. As I have now been without my system for over a month, and I have done everything asked of me, I would like the transactions rescinded, as I have no choice but to separately purchase replacements from a more reputable dealer. I suppose that this was to be expected from this seller – when I first received the items and invoice, they had added on an extra $10 charge for a service that was not even ordered (installing the CPU on the motherboard) – I had to go through your department then to get the $10 refunded.
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My credit card company had no problems reversing the transaction. Needless to say, I will not be ordering from them again.
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"Ordered a ViewSonic flatscreen on Monday, received it Friday! These guys are the best I've shopped with. No TAX, No Shipping... I purchased one system and parts to build another system and had absolutely NO problems! I recommend them to all my associates."
"Got my Barebones system in 1 week after they received my money order. Everything was just as I had ordered it and in good shape."
"Absolutely the WORST customer service ever, I ordered a system from PC Infinity and did not recieve it for almost 2 weeks, then when it did arrive the CPU fan had fallen off and damaged other components, I called PC Infinity about the problem and they told me to send it back for repairs. I needed the machine in a hurry so I sent it back to them 2nd day and they told me that if I was willing to pay for 2 day shipping out of my pocket they would also return it to me 2 day at their expense. It is now 10 days since I sent it bac and guess what? Right, still no computer. DO NOT BUY ANYTHING FROM THESE PEOPLE - AND IF YOU DO - SHOP AT YOUR OWN RISK - YOU WILL BE DISAPPOINTED!"
"Prices are cheap, delivery was quick and well packaged. Only thing that could be improved is the ability to track the shipment. Right now they do not provide a tracking number"