"Ordered a motherboard on a Friday night, so it's considered as a weekend order...

They have an automated email response system which emails you this junk invoice with your "order nubmer" on it.

Waited 3 business days for the "in stock" item shipping wait time as stated on their site... NOTHING came up, not even an email stating why it's taking this long, so I emailed them about the status of my order... Here is the email response I got the first time after asking when my item will ship...

"Dear Sir or Madam,

You will receive an e-mail with the tracking details soon - please exercise
patience. If you wish to cancel right now you will be assessed the $20
cancellation fee. If you return the item to us after receiving it you will
be responsible for shipping which is not refundable, and you will incur the
20% restocking fee. These things are all clearly stated in our company
policies. You agreed to our company policies when you placed you order with
us.

Thank you."

When is soon? You mean to tell me they have no idea when my item will ship? Ok, taken that it was out of stock, I give them another 2 days to get it ready according to their website once again. So Friday now rolls by making it an official 5 business days. I emailed them again to state when my item will ship and told them about the reviews I've read where they left customers hanging for months on end. Here is the second response I got from them.

"Dear Sir or Madam,

We most certainly do not take "months to years" to ship products. You are
being ridiculous. Once again if you wish to cancel you will be assessed the
$20 cancellation fee, and if you return the merchandise after receiving it
you will be assessed the 20% restocking fee and shipping will not be
refunded. We will not change or bend our policies for you. Please let us
know if you still wish to cancel.

Thank you."

Both times they've spent more words expressing that I'll be charged $20 for the mere reason they posted a $20 fee on their website. Not once did they even give me an assurance I'll receive my item. I'm typing this up on my 6th business day wait and 10 total days.

They never stated anything will take more than 5 days and to which this order has done so. This order taking more than 5 days is a new term agreement in which I never agreed to. I told them I expect a full refund of what I paid them because they have literally done NOTHING for my order.

These guys can run this website without ever shipping a damn thing if you consider the fact you'll have to cancel sooner or later since you agreed to ordering.

I also called their customer service at 10:30 AM EST and all you can reach is an answering machine that says "we're open from 10:00 AM to 5:00 PM EST, please leave a msg and we'll get back to you as soon as possible" I guess they can't even make it to work on time....

It don't even matter what they say anymore, cause quite frankly, their words means NOTHING... The only way I can even consider them is if they give me a full refund... But obviously due to some supernatural power, they must charge me $20 because I've waited 5 days for my thing to ship... It costs 20 bucks to wait people!!

Also, they charge you for refuse shipping and they charge you for return shipping and reship back to you after they RMA your stuff...

Yeah this place is super consumer friendly... They're customer first and themselves never... If this was the priority of screwing people over that is...

Yes I might be ridiculous by your standards, but I'm the one that pay you and I'm the one that put food on your table... You gotta put up with people like me like I put up with my boss... Also making little kid remarks to my first person experience isn't going to make you guys look more professional. Maybe in the future you guys should write "we only serve mature people that don't care if they're money is ripped from their hands" on your website under policies...

IMO these guys can't sell $100 for a penny if their life depended on it...

I want my $133.18 back losers!!

Don't even give me that crap about the $20 being there to protect the consumer either... You guys also have this tendancy to not ship next day when asked to either, and all you do is refund the next day shipping which is NOT the agreement in which the order was made. I didn't pick it, but I did pick regular shipping which is said to be done in a week for which you guys have wasted already.

I got $900 worth of equiptment which is ready to connect to the motherboard for testing and thanks to you guys, by the time my Newegg.com motherboard arrives in the mail, I might not be able to return anything I bought prior to the order I placed with you guys.

You guys should start small, sell lemonade or something and not lemons... Also email someone from Newegg.com and learn how to do it RIGHT for crying out loud..."

"Nick Contacted me Via e-mail soon after this was posted. Was going to take care of this NOW! Well that was August 7,2003 Well guess what still nothing has happen no refund and no motherboard combo.So things haven't gotten any better from my view point.


Purchased motherboard combo on 11/11/02,when i finally received all the parts I built the system.
The board was bad. Called Infinity Systems Tech Support, was told to put in new memory chip. I had to go purchase a chip paid out the nose for it( and non-returnable), the board did nothing. I called again and was told to return for repair. I shipped this board back UPS,the board was received by Infinity. I waited for 60 days, no board no nothing so I called talk to Nick, I was told they didn't receive it. I gave the tracking numbers and all that. They said they would call or e-mail, nothing, again and again I have tried to get this matter taken care of. I was hung up on given the run around. This is August and I still don't have the board or a refund. I also mailed a copy of tracking and invoice to Infinity, what a joke. Still I am out $100.00 and Ups charge and 35.00 in phone calls. I wouldn't buy anything from this company. They are Rude and do not know how to take care of "CUSTOMERS" I think they need to either have a meeting of minds or take a course in company management.

"

"I ordered these two laptop systems on 5/22/2003 and got the systems in but one had no power supply and the other had a video problem (when booting the machine I had no video). I called the tech department and spoke to Brad, he suggested trying new memory, so I swapped out the memory with the other laptop, no change. I also spoke to him about the missing power supply and he promised to have it sent out ASAP. His explanation was that it had got left on the test bench. So,anyway I sent the one in for repair, after a month of waiting I finally spoke with someone and they said that there was nothing wrong with the laptop, witch was not the case, I played with it for a whole day trying to get it to show me something on the screen, finally I did get the XP logo and then it went away. There was a problem. I never received the power supply that was supposedly sent out ASAP by Brad, but I figured since it was going in for repair that the power supply would have been sent back with the laptop, no such luck. So now I have a customer that has been waiting for two months for her laptop and I still can not fill the order due to the fact that Brad dropped the ball and it took a month to tell me that nothing was wrong with the laptop. So I called and spoke to Brad once again and he said he had no idea what had happen to the power supply, and that he would send one out ASAP(sure). I suggested that it should be sent overnight at no charge, his reply was (that is not possible. The way I see it is that it was Infinity's screw up so why should I have to pay the shipping charge. I'm still trying to get hold of a supervisor, but I end up on hold and no answers, long distance so after 30 min I hung up. I have ordered about 8 or 9 systems including the laptops from Pc Infinity and was very satisfied up until. They are great untill you have a problem, then they just don't perform.


Update: 7/10/03
Well I finally got a power supply for the laptop that I sent in for repair. The one that suposaly had nothing wrong with it. And guess what, it still has no vid! I wonder if they even botherd to look at it.
Update:
Well talked to Alex and he assured me that the machine did work on the bench and told me to send it back and he would send out a new one. He was very nice and helpfull. Promising to send out the new one monday. So hopefully I will have it by the next Wensday, I'll update then.

7/17/03
Still No Working Laptop!!!!!!!!!!!!!!!!!!!!"

"Ordered a barebones system and a number of cases.
Two of three cases damaged. Barebones system
arrived with CPU heatsink and fan hanging from
power cord, banging around inside case, this case
also damaged. Called, they told me to return it.
I did, asked in lieu of reimbursing me for return
shipping, to upgrade the processor. They agreed.
Justin in sales very helpful.
System returned, with same processor, and same
damaged case. Was told by "manager" Alex: "it
works, doesn't it?" Multiple emails, calls, got
nothing but a runaround. Was constantly told the
boss, was "not in". Finally sent replacement for
damaged FACE, (not entire case). Almost a year
goes by, power supply on system quits. Supposed
to be warranteed for a year. I pay to send it
back, ask them to waive $10 return fee because
they still owe me $11 for sending back damaged
system and case. Alex reluctantly agrees, and a
year later, I still have no replacement power
supply."

"Great prices, in stock, shipped in the timeframe they stated up front, able to keep track of order and shipping online, everything worked! Not sure what else I could ask for."

"I purchased a system on advice of a friend. Turned out to be the most frustrating and stressful purchase I have ever experienced. The system was fraught with problems from day one,I don't have space here to list all the things that were cropping up,the service was nearly non existent. Most of the people I spoke to were rude especially Dima. I was lucky , my credit card company got all my money back even after a manager there warned me that "if I fight them", "I will lose".

Do not buy from this company!!! I wish I also had read these reviews before buying from Infinity."

"Ordered modem riser card on 5/6/2003 online (PriceWatch link). Shipping via UPS ground.
Received immediate email response.

Never received any tracking information.

5/16/2003 Received modem riser in box with Ethernet label/instructions (ENL832-TX+ 10/100M).
No other paperwork, CDROM, manual/guide or other anything else in the box. Fortunately, it was in an anti-static bag (nothing else in bag).
The drivers are not easily downloadable.

I was encouraged that ISP appears to monitor the submissions. If they are listening, I think that my paid order for the modem riser card also should come with drivers, manual/guide, etc. Very sloppy of them to just put it in a box (inside of box was printed with ethernet guide). Fortunately, it didn't appear damaged.
Hopefully, downloading generic drivers will work.
Several attempts were made to call ISP via their toll free phone number ***-***-****) starting at 5:30PM tonight (Friday). However, they don't answer their phone, not even an answering machine, recorded message, etc."

"I received the system in 7 days, pretty good considering it arrived in Los Angeles from Ohio. When i got the system all seemed good. we got around to auditing our system and it turns out they shipped it with 256 of 168 pin SDRAM instead of the 256MB of DDR 2100 RAM which i paid for and is listed on the invoice. These guys really need to get their stuff together. I have sent them 3 emails and left 2 messages. No reply whats so ever. Maybe they will reply to this posting. Beware, this company has very weak support and integrity. I use these guys a lot, but it looks like im done with them, I will pay a little more for better service. Looks like i will be going back to dealing with Newegg.com"

"We feel the need to defend the review of mpousseur below and dispute the sad response of Infinity Systems Plus. The experience posted by mpousseur is reflective of our own experience. The first 3 machines we ordered were fine except for the shipping time. On the 3rd machine we requested their "Ship System Tomorrow" which their web site states means they will ship the system tomorrow for an extra charge. The machine did not ship for "tomorrow" and customer service did not respond to email or voice mail messages. An email to the complaints email eventually got a response and they removed the "Ship Tomorrow" charge.

While we were unhappy with the treatment, we decided to go one more time with Infinity and see if it was a fluke. This time we decided to order the machine as parts with "no assembly" chosen and selected "Ship Parts Tomorrow". We figured this would be easier for them to get out the door in a timely fashion. That didn't happen. Below is the reply to my email. My email is included and gives you the details of the complaint.

----message start-------
X-ClientAddr: 209.239.xx.xx
From: "Nick N."
To: xxxxxx
Subject: RE: order #xxxxx
Date: Fri, 4 Apr 2003 15:08:21 -0500
X-Priority: 3 (Normal)
Importance: Normal
Status:

Dear Sir,
I apologize for the rood behavior of our employees. Please don't take personally. Your system was shipped today UPS tracking info will be e-mailed to you later this evening. The "ship tomorrow" fee will be removed.
Should you have any other problems please contact me at this address and I am sure I will be able to help you.
Thank you for your business.
Nick

-----Original Message-----
From: XXXXX
Sent: Friday, April 04, 2003 2:13 PM
To: ****@****
Subject: order #XXXXX

Sadly this is the second time we have needed to contact you. We placed this order on April first and paid to have the parts ?shipped tomorrow.? On April 3rd we sent a tracking request. We were sent an email back stating that we had to wait 7 days before requesting that information. If the product ?Shipped Tomorrow?, there should be no need to wait. The product should be here by 7 days time.

We then sent an email to Customer Service on April 3rd. It has not been answered. Today my partner called sales and was treated rudely on the phone and given no assistance. He was then given the number for customer service, but was told he could not be transferred. My partner called customer service and Justin told him he knew why he was calling. It seems strange that the call could not be transferred, but the sales rep could quickly give customer service information about the caller within a couple minutes.

Justin told us that we would get nowhere with him and was not going to assist us with the information we were requesting. He informed my partner that he was not being professional and was ?being a baby.? All we wanted to know was if the order had shipped and to obtain a tracking number. If it has not shipped, we wanted the charge removed. I was present during this call and felt that my partner tried his best to deal with your staff while being mistreated.

Now we are requesting that this order (#xxxxx) be cancelled if it has not shipped. If it has shipped, we want to have the extra ?ship tomorrow? change removed. Your sales rep informed us that ?Ship Parts Tomorrow? does not mean it will ship tomorrow. Your web site does not state this.

We have been happy with the products we have received in the past, but this is the second time that your shipping has failed.

----end message-----

So, basically, it is ok to be yelled and and ridiculed by their employees and "Ship Tomorrow" doesn't mean "Ship Tomorrow". Even though we asked for the order to be cancelled, it shipped then next day after this above response. The request to cancel the order was not acted upon, They assembled a machine and shipped it anyway. After thinking we had found a great supplier, we found we need to look around some more. We will never be ordering from them again.

I imagine that they will respond to this post and call us names also. But we stand by our experience as stated above."

"Here's my story so far: In building my own system, I ordered all my computer components at the same time on different websites. My CPU came in just 5 days after I ordered it on Ateck.com, my video card in a week and a half from ArsenalPC.com, a soundcard from Ebay in a week, and then there's this memory from InfinityPC.com. Well, it's been 23 days now that I haven't received it, but an Infinity staff member claimed they sent my order more than 19 days ago-- although, oddly enough, he was unable to cite the specific date on which this event allegedly occurred.

When I called to ask about my order-- which was charged to my credit card the day I placed it-- they told me that they sent it out, but since there's no way to track USPS orders, they don't know where it is. Okay, fine. But I'm sure it doesn't take more than 19 days for a small parcel to get to me. Did they lie to me about having sent it out several weeks ago, or did it really get lost in the mail like they apparently expect me to believe? The chances that it's lost seem unlikely, and USPS orders from other companies have confirmed that orders like this don't take this long to ship. Repeated efforts to get in touch with Infinity's staff regarding my order have yielded form letters that indicate to me that my emails to them were not even read. Their replies also reiterate that USPS orders cannot be tracked, and my order is "in-transit" to me, as it has been for weeks, apparently.

Anyway, if I had known that other companies are much quicker and have much better customer satisfaction ratings, I would have just gone elsewhere. Unfortunately, I wasn't aware of this site beforehand.

I do not recommend doing business with this company.




After more wrangling and emailing, I finally fired off a complaint to their dedicated complaint email address (which I can only assume they have by necessity). Within minutes, someone by the name of "Nick N." emailed me back apologizing profusely about the "inconvenience," and implicitly admitted that although the service reps had explicitly told me no less than three times that my order had shipped, it in fact had not. (Yes, you read that correctly. Twenty-three days later it hadn't shipped.) Trying to do some damage control, he offered to give me a refund on my order if I faxed over a copy of my bank statement with the charges on it. (I am unsure why this was necessary. Shouldn't they have a copy of this transaction? Or is that asking too much?) Anyway, I did what he said in an attempt to get this ordeal over with, and I requested that he inform me when my account had been credited. He emailed me back soon afterwards, confirming that it had.

However, when I checked my bank statement fifteen days later, I found that, in fact, my account had not been credited. I have since taken the issue to my credit card company.

Bottom line: If I were you, I'd avoid this company. It's just not worth it."

"I have ordered from pcinfinity about 5 times. Mostly pc cases. I received one bad powersupply which was replaced very quickly. I will continue to shop with them for their low prices."

"The product arrived within 3 days of the order; unfortunately, I was charged the price for the superior motherboard/CPU combo that I ordered instead of the board I received."

"*** Shocking experience with refund!! ***

I called in to order a motherboard combo. The sales person was quick to charge my credit card -- I could see the temporary authorization showing up immediately on my credit card company's website. But after I was told that the shipment would take couple weeks, I cancelled the order right away.

It's been over a month, but this refund has not yet been processed...sigh! I realized this by looking at my credit card statement. I called in to inquire -- more than once -- only to be given many excuses, such as: the system is down, original sales rep unavailable, or contact the customer service (which is only through leaving messages and hoping they would return call one day).

My credit card statement shows a long number as "Order Number", which I was told is not correct, since their order# is five-digit long. I guess this is the original authorization number. I was never given any order/invoice number -- either over phone or by email. Without an order number, I seem to get nowhere. These guys should be able to pull up my info from the order entry system -- given my name, order date, and even the credit card number. But I get zero cooperation.

The fact is that my credit card shows a charge which was supposed to have been refunded long ago. It's not that I can't dispute the charges with my credit card company -- which I am going to do to resolve this, but I wish these guys would act like reasonable merchants not just during order entry, but also during refund process. At least that way they won't lose many customers -- like myself whose needs for computer equipments is not a one-time phenomenon. I wish I saw resellerratings.com beforehand to be more careful. I'm not the only one who is providing such negative feedback; and the level of bad experience has to be high enough to waste my time writing this feedback. Be very, very careful dealing with this company -- especially if you think there is a slim chance that you might have to go thru refund process. I have dealt with many merchants in the past; and this company easily tops them all in making the buyer's refund-getting experience truly a nightmare.

I must say that the pricing on their website is attractive enough for someone to consider doing business with them. But price is not everything -- it's the service that separates those who will last from those who will fall. Maybe oneday these guys will get this simple fact and act on it -- rather than defending every single negative feedback with silly excuses that presume that buyers are too stupid to understand the real story."

"I ordered a CometCase from PC Infinity right after Christmas. It came with a 350watt PSU. I put this together for my Fiance' with an A7v133 and 1.3T-Bird. This little system is great for surfing the net. The order took about 2 weeks to get to AR, but that was fine as I did not pay extra for shipping. I found this vendor on Pricewatch. They sent me an invoice the next day via email, and tracking a day or 2 later. I didn't have any of the problems that people are talking about in the other reviews. I think if people would calm down and wait for there order then there wouldn't be an issue. I also left good feedback for this company on AnAndtech reseller ratings, and put the Comet case on the HotDeals forum, as this case has more than enough expansions slots, it's roomy, and most unexpensive cases have no where near the features and expandabilty that the Comet cases boast.

I just placed an order for 2 more cases and will update when I recieve these cases.


UPDATE**********************
From:
To:
Subject: Your Infinity Systems Plus, Inc. Order
Date: Mon, 03 Mar 2003 18:39:46 -0500
This was the automated response that I recieved from Infinity. I ordered 2 comet Cases as I have previously stated. I recieved tracking 2 days later, but only one case was sent to me, even though I ordered 2. (3/10/03 in AR)

I sent an email to infinity, and then called them and left a message that I did not recieve the 2nd case. They emailed me back the next day 3/12/03 with this.

Dear Sir,

We apologize for the inconvenience. The other case is being rush shipped to you right now. Once again we apologize for the mistake. Please let us know if you have any further questions or concerns.

Thank you.

I then immmediately emailed them back and asked if they could send me tracking information when the Case shipped. Still waiting on a reply to that email. This dissapoints me, and makes me wary of future purchases from Infinity. My friend also ordered a case appx. the same time I ordered 2, and recieved his order just fine.

Waiting to hear, or recieve a case.

* Recieved case, and shipping confirmation. Happy with the case/price, and the case did get here in about 5 days after the first one. Thanks Infinity for getting my other case here. The newest edition to my folding farm is happily serving its purpose. :)"

"I recently placed an order with these guys (first time) for a computer case & power supply, and I can report that I'm completely satisfied with my order. Their prices are excellent (at least for what I ordered), it arrived about a week after I ordered (which was reasonable), in good shape. I called and spoke with one of their sales staff about a question that I had regarding the item that I was ordering (I wanted to confirm that they couldn't guarantee the case color that I would receive - which the website clearly stated - I was just calling to confirm). I received a reasonably coherent response in intelligible English. Although I have read of others that have had problems here, based my personal experience, I would use them again. Recommended."