"FotoConnection is very professional. I placed the order on a Sunday and I got my Nikon package the following Tuesday. The sales person is polite, professional and knows how to handle customer. They are honest and consistent with the advertising they post on the website.

Exactly the opposite of the previous site where I initially placed my order in December. The other site [that claims they offer the best price for Nikon] cannot complete the order I placed in December. At that time, they commit to delivery of 5 weeks [sometime early February]. In January, I made a follow-up and the representative that answered my call was impolite and cannot provide a firm response. I made another follow-up on at a later date and the new delivery date they could commit is in June/July month. I asked if I could speak to the manager but they cannot direct my call to an Operations or Customer Service Manager. I end up cancelling my order. On the same December time period, another site also claimed that they offer Nikon at a lower price, when I placed my order, they said product is out of stock so I withdrew my order. Few hours after after I cancelled the order, I visited the website and saw that they increased the prices of their SLR camera product packages. For other on-line shoppers and photography enthusiasts, watch out for these sites.

The FotoConnection's Nikon package I purchased is higher by couple of hundred dollars compared to the other site but the good customer treatment provided by their professional staff outweighs the additional cost. "

"Regarding my purchase at RiteBuys.com:
I received my products but felt that I was charged for items that should have been included in the original purchase. I purchased a "Camera Body Only" then was contacted by RiteBuys indicating that I had to purchase a battery and charger separately. According to the Pentax web site, these items are included with a "Camera Body Only" purchase. In addition, the web site indicated that the lens I purchased was "In Stock". After waiting for over five weeks I still had not received the lens. I changed the order to a Pentax Flash which I received the following week. I contacted RiteBuys several times during those five weeks and was told, each time, that the lens would be shipped the following Monday. After receiving the remainder of my order, I had to contact them again to get a credit for the difference in price between the lens and the flash. During each call to the Customer Service Department I was transferred to another associate no less than three times and had to wait 3-minutes for an associate with each transfer. My experience was not a good one and I will not return to RiteBuys for other purchases."

"I am EXTREMELY UNHAPPY AND DISPLEASED, AS WELL As UNSATISFIED with FotoConnection. I had a big problem with shipping and a supervisor at Foto Conn agreed to help me with it, but that was over one month ago.Iit's obvious he NEVER planned to help me, so your co. is a scam to me and anyone else that I can tell and WILL tell is DO NOT ORDER or do business w/them!!!"

"The Nikon S7c is AWSOME!!! I love the HUGE 3" LCD screen and the rotating button, i like all the modes it offers and it is a great product in general, you can take pictures from many different megapixel sizes to save space, and they all come out nicely, the first couple pictures had a couple orbs in them but after that there where no more, the bottons on the top arent as bad as every1 says it just takes a little gettin used to. And if i were to buy a camera or anything again i would buy from fotoconnection again. FAST SHIPPING ... got here b4 they said it would, and overall the camera if the best for its price and fotocannection is the cheapest around. THANKS FOTOCONNECTION! "

"I ordered a Canon SD630 Digital camera and after the call to verify order, I agreed to purchase an additional battery. Received camera minus extra battery. Also noticed the camera is a "refurbished" model from third party. (Verified by E-mail to Canon)Obviously no warranty. Web site states brand new sealed from factory and 1yr warrant. I called to see where the extra battery is. They told me camera doesn't come with battery and the one I got was what I purchased.(Per Canon, battery is included with camera inside box). The battery was included in camera box. Now I paid premium price for a "refurbished" camera that has no warranty. This is pure fraud and should be investigated by Attorney General of NY and the Federal Trade Comission. "

"Price was good! Don't know why it took to long to ship when I live near the seller. Paid alot to ship a few blocks away. Delivery guy walked a hand truck to my house, did not even take a van to deliver my item. Would not shop there again."

"DO NOT BUY FROM THIS COMPANY! THE WORST BUYING EXPERIENCE I HAVE EVER HAD.

Order placed December 29th:
After shopping around for a few days for a Sony Wega 42" Rear Projection LCD TV I found that Inoax.com had the cheapest price including shipping $1399 + $169. The next day got a call on my cell phone to verify the order and they offered a HDMI cable & 4 year warranty which included 3 bulbs for the TV. For TV\Shipping\Warranty\HDMI to HDMI cable I was charged $2018.98, a great deal in my estimation. I recieved the TV via UPS on January 4th.

That is where the hell of dealing with this company begins...

The packaging was terrible. It was the stock Sony box packaged BUT inside an unmarked box with the Packing slip and label on what would be the side of the TV. No "this side up" or "fragile" stickers.

The TV was completely damaged, whe whole screen shattered. I immediately called Customer Service, they said they would arrange for UPS to pickup and a replacement would be sent when UPS verified pickup. They said UPS would be in touch to arrange. Easy enough right?

January 12th rolls around and still no word from UPS. I call them and they have the pickup order, only Inoax provided them THEIR claims department as the customer contact. UPS said they left 3 messages at the number provided and were never contacted, that is why pickup had not yet been arranged. We straightened than out and scheduled pickup, which took place on January 16th.

I called Inoax to ask for a shipping refund, they refused, when I asked to speak to a manager, they refused. I mentioned how they provided UPS the wrong information and they told me that UPS lied to me. I mentioned the poor packaging and they again blamed UPS. (the outside box had damage but the inside, stock sony box had none which made me question if the shipment was sent broken) I told them I just wanted a replacement shipped. They said they can not until they get verification of pickup. It was going on 3 weeks and I still didn't have my TV, I was getting fed up.

When the TV was picked up I kept calling asking if my replacement was sent, their story kept changing. 3 times I was told a replacement was sent out. I finally ask for a tracking number and what they gave me was for the ORIGINAL SHIPMENT! I told them UPS said tracking numbers were never duplicated and they had no record of anything coming back to my address. Inoax's Customer Service told me UPS was LYING and that I had to work it out with UPS because the replacement is in their hands. It seemed I had to do all the communication between the shipper and the shipping company.

I contacted UPS and they informed me that they were in the process of inspecting the damages of the original, which they would ship back to Inoax after. When I got back to Inoax to tell them to ship the replacement out they again said they could not (finally admitting they they never did ship a replacement), this time because they need the return back to their location before sending a replacement. I asked them to cancel the order and they told me they can't until they got the shipment back. When UPS's tracking system said it was delivered back to INOAX I called and they still would NOT refund because it was "not in our system yet". They left it at making the refund once "it gets in our system". I don't trust it will happen as all I have been given is lies.

I filed a complaint with the BBB and also a dispute with my credit card company just incase.

Over the time from scheduling pickup with UPS and now (February 3rd) I have been in touch with INOAX several times. I was lied to, hung up on, and misled. I was told I'd be called back for information at least 4 times and was never contacted.

This place should be shut down."

"These guys are crooks,cheats and worthless businessmen. They advertise low prices for non existent merchandise. I called several times trying to get shipping info only to find out that nothing was processed. When asked to expedite the order the person got angry and cancelled the order. I will not do business again with these guys."

"they were listed on streetprices.com as having the best price on a yamaha mcr-e600sl mini system, so i went to their web site, it looked legit and i ordered. a few days later they called and were really agressive trying to sell me a warranty in their brooklyn accents. they said i was stupid if i didn't buy a warranty for like $50. i cancelled my order. i don't trust them."

"Buyers beware. Worst customer service ever. I ordered a laptop because they had prices about $200 lower than other companies. Three days later the laptop still hadn't shipped, so I called to ask them to expedite the shipping. After waiting on hold for over half an hour and getting transferred from person to person, basically nothing happened. Later that day I received a phone call telling me that the laptop I was trying to purchase was actually refurbished, and would I like to purchase a warranty? I replied that I wanted a new laptop, not a refurb, and that I wanted to cancel my order. Then they said that they did in fact have a new laptop in stock, but with a foreign OS and $400 more. I replied that I could get it cheaper elsewhere and for them to cancel my order. They argued with me, saying that I couldn't get it cheaper elsewhere! They said they had looked, and I must be mistaken, nobody else had this laptop in stock. When I assured them that I could find one, they hung up on me. I'll never do business with this company again!"

"This company will do everything possible to rip you off! Although their advertised price was the best I found, I will never deal with this company again. They called me "to confirm my order", but when everything was confirmed they casually mentioned that the order total was $150.00 more than advertised. When I questioned this, I was told it was for "handling" - when they were already charging $69.99 for GROUND shipping a 22 pound box. When I tried to cancel, they kept reducing the 'handling' charge, until finally they agreed to sell it for the advertised price. When my credit card statement came, they had _still_ overcharged me."

"I placed my order on 9/2/05 for a Sony DCR-HC90 camcorder at $729. I checked the order status on 9/8/05 and found the item had not shipped, so I called them. I was told they had tried to call me to confirm the order but couln't get through, although both numbers were valid. Here's the ridiculous part: The salesman then informed me that the camcorder didn't come with a battery, charger manual, or warranty; he claimed that for that price I was getting the OEM version. He told me that for $775 I could get the retail box. When I pointed out that the web site clearly stated that the battery, charger, etc. was included, he dropped the price to $750. When I insisted on the $729 price, he said it wouldn't include the warranty. I canceled the order on principle. Beware."

"I had an absolutely horrible experience ordering from this company over the phone. I never got a clear enumeration of the charges, and only got an invoice with a total through e-mail after I asked multiple times for it. They ended up charging me for things I didn't ask for, and not sending me something I expected to receive. They are deceptive, and gave me the runaround on the phone, constantly transfering me and oftentimes disconnecting me."

"STAY AWAY FROM THEM!!!!!Worst on line company ever,I have bought many things from the Internet and InoaX.com is at the bottom of the barrel.Double charged me and had to report fraud to my bank after they told me they were fixing the problem for 3 weeks!It's been 5 month and the bank still haven't got the money back!First TV they sent was broke and second TV took ever longer to get to me.There so called consumer service lied to me flat out about 30 times(that's at least how many times I had to call)There a nightmare company!Run don't walk away from there site!!!"

"Do NOT buy from this place. They tell you they have the merchandise, but when you are not willing to buy other items or higher shipping charges, all of a sudden the merchandise is "out of stock"."