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1/5

2020-06-11

Wrong part

"I received the part but is not what I want, part I ordered is with pc board,shunt is good, or just sent me just the board. Thanks"

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5/5

2020-05-20

Shipping Follow up

"Customer service took my anxiety over un explained shipping updates with concern and resolved my issue. She followed up with email to confirm all my questions and provided requested documentation; then she followed up with a call after the product was delivered. This is the type of service I want and I highly recommend Inverter Supply."

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5/5

2020-05-16

Happy Customer

"Good price, on time and in good shape."

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1/5

2020-05-12

Cannot support the inverters they sell

"One really important detail that I missed when I purchased my Victron inverter is the reseller is responsible for support. You are solely reliant on inverter supply for support and they are completely incapable of supporting Victron products. So make sure you find a company like Northern Arizona Wind & Sun who were nice enough to help me set up my inverter."

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1/5

2020-04-30

Terrible customer service and misleading ads

"There are numerous ad pages where the posts are very misleading. This can cause issues with ordering which then causes returns and their return policies are not friendly. They are not supportive of solar installers and is not willing to help the industry. Customer service is not wanting to work with customers on issues and creating winning situations.

Don't work with these guys. They don't care about you...
"

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5/5

2020-04-10

10k invertar

"unit received and was easy to install

seamed to work on start up
"

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1/5

2020-03-17

Poor Customer Service

"I purchased a Victron Multiplus Inverter. After getting it installed, I had problems using my 700 watt microwave. There was a frequency problem with it not maintaining 60 Hz. My electrician determined that the inverter may be defective. I called Inverter Supply and described the situation and they agreed and issued an RMA. The RMA arrived without postage for the return. I complained and a couple days of later Inverter Supply sent my a reimbursement check. The inverter was tested and found out to be fine and returned at my expense. Inverter Supply then stopped payment on the reimbursement check without informing me. When I contacted them they refused to issue a new check including insufficient funds fee incurred by me. I was then accused of lying and returning a perfectly good inverter, which makes absolutely no sense! Customer service was poor. In addition to all of this I contacted Inverter Supply with questions. I was given incorrect info and did not get a reply, as promised, from Victron's technical support. I would not recommend doing business with this vendor!"

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5/5

2020-02-21

Easy ordering and prompt shipping

"Easy to order with immediate confirmation of order . Shipping occurred in less than four hours after placing the order with a tracking number to see that my order made it to the client on time."

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2/5

2020-02-02

They forgot

" They forgot to ship my order after they charged my credit card. I had to call them to get my order shipped."

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5/5

2020-01-11

Great price and expertly packaged

"The ordering process is seamless due to the flow of categorizing vendors and products. No endless searching and scrolling. Very well designed. Moreover, ordering and setting up an account takes 3 steps and is flawless. Lastly, it’s been quite sometime since dealing with industry professionals such as Inverter Supply but you forget that there are companies that take great pride in how they deal with clients, prepare orders and ship product. Needless to say, my inverter arrived boxed as if it were a newborn baby - complete care and properly crated. Well done! I will be in contact for more inverters and to discuss how I may conduct volume business with Inverter Supply."


5/5

2019-10-20

EPDM roofing

"Product deliver the next day. Already install. Thanks for great service."

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5/5

2019-07-08

Outstanding Customer Service!

"Customer service was excellent. We received a call initiated from Inverter Supply to confirm our needs and make sure we ordered the appropriate product. "

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5/5

2019-05-31

Great customer service - going out of the way to help. Fast and free shipping, best pricing.

"Online ordering was easy, Customer service rep followed up with phone call, found better product (higher power) at lower cost. SuperB experience. Highly recommended !!!!! "


5/5

2019-04-13

Awesome Loveseat

"Order was easy fast, response fast, delivery fast. Loveseat Awesome. Great experience and happy with product and service. Also best price I could find in stores or online by $100.00."


5/5

2019-02-15

Perfect!

"Outstanding customer service, speedy shipping, easy installation and works like a charm! What more could I ask for?"

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