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Product & services pricing
4.15/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.08/5
Customer service:
3.38/5
Return/Replacement policy:
3.73/5

Verified
5/5

2024-04-19

excellent value

"The rug is perfect for the room. Great quality and arrived really quickly. Can highly recommend"

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Verified
5/5

2024-04-17

Excellent service and price

"Excellent service and price from rugs.co.uk. Delivery was made 6 days after placing order even though rug was sent from the US. It is a quality item and well-packed. Many thanks."

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Verified
5/5

2024-04-17

Really good service

"Excellent response from the vendor and very nice looking carpet. Thank you. "

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Verified
3/5

2024-04-16

Colour differance

"As i had ordered from Rugs uk b4 i just ordered the same rug in a different shape. I ordered same colour Taupe. It came after ordering was easy + fairly quick delivery Price once again was good but on opening totally different colour it is more like a cream colour. The pic on their website was so much darker just like the previous 1. So use them as good but colours not as expected."

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Verified
5/5

2024-04-15

Delighted with my rug purchase

"My outdoor rug is great quality and was delivered within 5 days by courier. I had few reservations when I realised it was coming from so far away and not UK but I am delighted with my purchase."

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Verified
2/5

2024-04-15

Don't be fooled

"Don't be fooled by the ".co.uk" website address. I purchased a rug for £79, when it arrived, the colours were nowhere near as vibrant as the pictures on the website. I enquired about returning it and was told it would cost me £61 as you cannot return them to their UK warehouse, they have to be sent to their warehoused in Switzerland or the USA........... I really wish I had looked at the "returns" section of their website first as I would not have ordered from them if that was the case. They did give me a "partial refund" of £24 but I'm still pretty much out of pocket with a rug that did not meet expectations"

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Verified
5/5

2024-04-14

Rugs.co.uk

"Easy to find what we wanted & buying procedure ok Navigation of website ok "

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Verified
5/5

2024-04-13

My Experience.

"Very easy to navigate the site, great choice of rugs and price, delivery time as stated."

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Verified
5/5

2024-04-12

Rugs

"Ordered a rug was delivered quickly good quality and just as described so pleased with it that I ordered a runner to go with the rug
"

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Verified
3/5

2024-04-12

I’ll let you know when it actually arrives

"Keep getting UPS announcements- your package will be with you today only to be told o now don’t have a delivery date ….."

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Verified
5/5

2024-04-11

Super!"

"Super rug. Mum very Happy with her purchase. Good quality and excellent service. "

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Verified
5/5

2024-04-10

Gorgeous leopard print rug

"Really pleased with my rug - it looks great. Well made and unique. Well packaged and fast delivery. Would definitely recommend. "

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Verified
5/5

2024-04-10

How Can We Organize Our Life If We Are Not Given A Time?

"Sadly the first part was excellent but the delivery was awful. It just said the date (no problem) but it said End Of Day. I presumed that meant late afternoon or possibly the evening. I organized my day - allowing me to work - around that assumption. The carpet was delivered at 10.40 a.m. Not only was the carpet left out in the open (and heaven knows who could have taken it) but around midday the rain fell so it was soaked in its wrapper on my arrival home. "

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Verified
5/5

2024-04-09

Very pleased with our rug

"Prompt delivery and rug looks great."


Verified
5/5

2024-04-08

New rug

"Easy to order online and kept informed"

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