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Product & services pricing
4.15/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.08/5
Customer service:
3.38/5
Return/Replacement policy:
3.73/5

Verified
5/5

2024-05-13

Good product and well packaged

"First order.
Rug arrived well packaged and in the time frame the company gave.
The rug was as described and works really well on my balcony
"

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Verified
5/5

2024-05-12

Better than expected

"I had a little panic when I saw the rug was being shipped from the states and that there was a hefty return fee if I didn’t think it was suitable. However, despite the distance, it was delivered pretty quickly and I was very happy with it. I feel like the fringing cheapens the rug a bit but other than that I love it. It fits perfect in my living room and the colour scheme matched perfectly. It’s also lovely and soft under foot. Arrived well wrapped up in a roll. "

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Verified
5/5

2024-05-11

Better than expected

"Lovely rug was very pleased - only issue was that UPS do not give a time slot for delivery - excellent packaging"

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Verified
5/5

2024-05-10

Gorgeous rugs

"Excellent products love the colours. Fast delivery. "

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Verified
5/5

2024-05-10

Circular rug

"From ordering to delivery everything went smoothly. Lovely rug. "

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Verified
5/5

2024-05-10

First Timer: Very Impressed

"Ordered a rug expecting this to be dispatched and delivered from the UK. Notified of dispatch day after order from USA - delivered within 5 days excellent service have waited longer for delivering from within a few miles! No delivery charge either!!!

Excellent range and choice on website and easy to filter and sort to requirements for the space being purchased for.

So far pleased with product and value for money - bought in sale for significant discount.
"

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Verified
1/5

2024-05-09

Sent wrong rug after 2weeks waiting total nightmare to contact them don't reply properly when you do still waiting on refund

"Totally shocking rip off site do not buy from here,waited two weeks for a rug that came and was wrong nightmare to contact then they don't answer properly. I'm still waiting for answers and refund and I'm stuck with a vile rug that's no good. Do not buy from these. Seeking advice from citizens advice."


Verified
5/5

2024-05-09

"Excellent service and value "

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Verified
5/5

2024-05-08

Great little runner

"Speedy and efficient. Rug is just as we had hoped and very reasonably priced. "

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Verified
4/5

2024-05-07

First Purchase

"The rug arrived on the requested day 03/05/ 24 at 1400 hours on unwrapping the rug appears good quality. However, as I write this review 1000 hours 07/05/24 the rug is still not lying flat and one corner has a crease in it possibly as it may have been stored upright. This is unfortunate as the service quality and price are very good as previously mentioned. I would like to purchase another rug but wait and see if this rug does eventually lie flat and the crease comes out.
Peter McDonald
"

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Verified
3/5

2024-05-06

Website

"I found that the website was somewhat poor when putting filters, with the amount choice being offered it is vital. If I hadn't brought from you I would have given up. I am looking forward to receiving my rug.



"

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Verified
5/5

2024-05-04

Outdoor rug

"It is absolutely beautiful. It’s a shame that I have to put it outside. it is shipped from America, but the price you see is the price you pay and it only took five days"

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Verified
5/5

2024-05-03

Good Service great product

"Great range of products, outstanding prices "

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Verified
5/5

2024-05-03

Round ethereal rug and oblong ethereal rug

"Very fast delivery , great price and superb quality- very impressed"

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Verified
5/5

2024-05-03

Easy to order, great choice

"Very easy to order online. Kept informed of delivery."