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Product & services pricing
4.15/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.08/5
Customer service:
3.38/5
Return/Replacement policy:
3.73/5

Verified
5/5

2024-10-03

Great choice and value

"Lots and lots of great choice. Many sizes. All prices.
Best online store for rugs we could find.
"

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Verified
5/5

2024-10-03

Fast and simple

"Great selection of rugs. Easy to order fast delivery."


Verified
4/5

2024-10-02

Hearth rug

"I ordered a midnight navy and the rug was more RAF blue, good quality just not the colour I wanted "

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Verified
5/5

2024-10-02

Shame about UPS !

"All going well until UPS booked us in for delivery , then changed time , then changed time again , then never delivered on arranged day or arranged time . Arranged delivery day after changed time again but finally arrived .
Rug beautiful just as expected , a little crumpled around the edges , will give it some time to flatten .
"

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Verified
4/5

2024-10-02

Spot on deivery

"My rug was delivered on time and in the day as specified. I am very pleased with my rug, the colours and size wa exactly what I wanted. I am however having great problem peeling the label instructions from back of rug, I did get some place peeled off but it was
pulling the threads through from the rug so I left it on. Any suggestions please.
"

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Verified
4/5

2024-10-01

Value for money

"Rugs (3) arrived on time, generally pleased with them but because they are rolled and poly wrapped very tightly they do not lay flat. Now 10 days since receiving them and they are still rippled on the floor, will they ever lay flat?
Generally pleased with the quality and the colour.
"


Verified
4/5

2024-10-01

Quality

"It's a lovely rug and quality woven . Thinner than I expected but very nice never the less. "

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Verified
5/5

2024-09-30

Excellent Service

"Ordered online quick and easy then delivered early with plenty of notice and great communication from the delivery team.
First class.
"

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Verified
5/5

2024-09-30

Excellent experience

"Website easy to use, great range of rugs to choose from at very reasonable prices. Delivery was even a day earlier than expexted - what more could you want !"

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Verified
5/5

2024-09-29

Great item.

"Nice rug - perfect for our conservatory. "

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Verified
5/5

2024-09-28

Quality

"This will be our second rug from yourselves the first is beautiful & great quality I expect when our next ( for a different place ) one arrives it will be the same "

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Verified
5/5

2024-09-28

Pleasant and helpful staff.

"Easy to access, friendly and helpful staff. "

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Verified
5/5

2024-09-26

first class

"very smooth transaction, goods due to arrive in 5 days from USA to UK faster than purchasing locally
Highly recommended.
"

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Verified
5/5

2024-09-26

Satisfaction with product and Service.

"Absolutely perfect in all ways. The right price for the product. Very fast delivery with efficient updates during despatch. Polite, friendly and professional service. Best I’ve had in a long time. Thanks rugs.co.uk. Keep it up."

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Verified
5/5

2024-09-26

Fantastic easy to use.

"Easy to use and find exactly what we needed. Not delivered yet though… so quality will have to wait!!! "