"Very happy with service. Offer a wide array of products at very competitive prices. Would definitely do business with again and highly recommend them to others."
"for modders and,overclockers, it is really hard to find cases that address all of the cooling and space problems we run into,,this company not only built my case, but worked out a great system of airflow,,,i also purchased cfontrollers for the fans,,,this company will get my re4peat business and, referrals...they get a 10..."
"VERY good service. E-Mailed me through every step of the shipping process and sent a UPS Tracking Number. First Rate!"
"This company has quite possibly the worst customer service I have ever recieved from any company ever. Responses to emails were curt and noninformative. Answers to specific questions went ignored and lessons which should have been taught to support staff (never blame the customer outright) have obviously never been covered.
-----August 6th---
Hello Michael,
Your credit card charge is showing up, however, a order for you is not coming up on the store. If you would please tell us what you order, I would deeply appreciate it.
Thank you
----then---
That's odd. I ordered the 4 inch UV cold cathode kit and the ATA 133 UV reactive Blue cable
Thanks for your help
----then---
Hello Michael,
Thank you for replying
---20 hours later---
Good Evening,
I have checked out the site and there seems to be no record of my order even though I have been charged for it. This of course fits in with you not having had received it. The question becomes, "How do I get my tracking number?" and "Did you get the shipping address information?"
Please let me know how this is working out.
----2 hours later---
We will e-mail you the tracking information.
Thank you
----2 days later, Aug 9th---
Good Morning,
When? By all rights this package should have been mailed out Thursday and as of yet I have seen nothing which convinces me that it has been sent. All I have received so far is proof that the Shopping Cart didn't work properly and a charge on my credit card. I was expecting this on Tuesday the 12th and currently I don't know if it has even left the store yet.
Thank you for your help.
----next day Aug 10---
We don't ship on the weekends. The shopping cart works fine, you just didn't follow the on screen directions that say, press continue to finish your order completely.
Thank you
-------------------------
I never asked if they ship on weekends, I placed the order on a Wednesday and since all the objects were in stock they should have been sent the next day or certainly by today (5 days later).
I still have no word from the company of even such a simple thing as whether my order is being shipped to me.
*********Edited to address the reply below*******
Due to lack of space I shall ignore grammar issues within the reply which was sent as a response by ExtremeModder....
----Quote-----
We had to take time just to figure out you're order! We had no clue what you ordered, and we had to verify the charge
--------------
I agree that this was an issue but I sent a clarifying email as soon as I found out that one was needed. The order was placed at 9:47pm and I had already received the request to find out what I had ordered and had replied to it by 10:43pm that night. Within the e-mail I sent were direct links to the items I had purchased! Is it really too much to expect to have two (2) items manually entered into an order and shipped within five (5) days?
----Quote----
With all do [sic] respect, I think with this amount of miscommunication, it would be best just to issue you a refund. You have blow [sic] this out of proportion, when it's not even our fault.
-------------
If there was any miscommunication it most assuredly was not on my end. I answered all questions which were put to me clearly and concisely (even going so far as to include links in my e-mails to specific items). I even checked back a few days later to inform your sales staff that it looked as though there was still an issue with the order. instead of a proper response "We shall check into it." or "Thank you for bring it to our attention." I received "We will e-mail you the tracking information." which led me to believe the package had been shipped and was on it's way. Obviously, in hindsight that was wrong.
Is it really blowing something out of proportion when I reply to questions informatively and check back on the status of an order for five days before complaning?
----Quote----
it would be best just to issue you a refund.
-------------
When any company has an upset customer the best way to solve the issue is to find out what the problem is and try to fix it, that's what is best. What has been done here is what was easiest, credit the account and hope the customer goes away. Well the problem is not solved but the customer is gone."
"They Are extremely helpful! They have items that
other retailers do not. They also are very good with their customer service. They are also quick to reply to their e-mails. The only bad thing is
that they need more variety in shipping methods."
"Awaiting package...........................................................................................................................................(had to make 50 characters)"
"BEWARE of vendors without telephone numbers! BE MORE AWARE of vendors that don't post how many items are in stock! BE LOOKING SOMEWHERE ELSE if the vendor can't take credit cards directly and uses a 3rd party processor (hey, good luck getting hold of them!). Well, once a fool, twice and idiot for me. They 'advertised' the part that I needed so I ordered 20 - 10 for now and 10 for later, but I needed the 10 to make my delivery commitments. I had to pay through their credit card processor, 2CheckOut.com, which promptly started a flood of unwanted spam. 2 days after accepting my order the vendor said that not all items where in stock and they would delay shipping until they could deliver. I replied that I urgently needed 10 now, and please provide a telephone number to contact them. After NO REPLY, I emailed twice more - still no reply. Only after I posted a poor review HERE did I get action from the vendor who promised overnight delivery if I would remove the review now. I did, and 3 days later he tells me that he can't deliver. It's OK that the guy can't get the parts, but he is grossly irresponsible in not letting customers know that he himself does not stock any parts, and is merely an arbitrage agent. He told me 3 times that he could meet my delivery milestone, and tells me last minute that he can't. Now I have to order from someone else and pay exhorbitant overnight delivery. If he would have just been honest I would have bought what he had in stock and got the others elsewhere. And he still refuses to post a telephone number to contact him. Stay away from this shoddy outfit!"
"I am getting into modding and I decide to check out extremealterations.com, once I did I went no were else. Their prices are great and the products are fantastic. When there is a new presidential election I nominate extremealterations.com"
"I ordered a fanbus from this company on May 20, 2003. I received an e-mail that day which stated that my order had been shipped. I was given a USPS tracking number.
Today is May 29, 2003. I have not received my order. All attempts to communicate with this compnay have failed. They do not have a phone number and refuse to respond to e-mail.
Finally, you might be wondering about the tracking number. When you click it, you get this message:
"The U.S. Postal Service was electronically notified by the shipper or shipping partner on May 22, 2003 to expect your package for mailing. Status is updated every evening. Please check again later." It appears that my credit card has been charged but that the company had decided to keep the product.
I have contacted their credit card vendor, 2CKO. They are investigating. It is worth noting that they don't have a phone number for these people either. 2CKO told me that I will receive a refund in 48 hours if this matter is not resolved.
*UPDATE* It is amazing what happens when you leave feedback on this site. Results! Now, here are some facts for you:
Fact: You sent me an e-mail on May 20, 2003 stating that my order had shipped. You provided a tracking number.
Fact: You e-mailed me this evening after seeing my feedback on this site.
- "We are sorry if you think we were trying to avoid you. We aren't. We simply didn't receive any e-mails from you, prior to this one. I looked this matter up for you and it seems that your order was printed out, ready to fill, but found that the product was just sold out seconds before your order. Thus, we will be crediting your credit card and we will let you know when it's back in stock. Sorry for an confusion or delays. Have a great day!"
Fact: I was never told of this delay. Your website did not reflect this delay. It showed the status as shipped and provided a tracking number.
Fact: I gave you the benefit of the doubt and didn't contact you. I assumed that the postal service was slow. However, after nine days I grew concerned.
I hope this is straight enough for you.
"
"Ordered a Sunbeam Rheobus on April 28 didn't recieve it until May 16. Customer Service is Great though"
"it is ok, but make sure you ask them for all the tracking info if they ship something seperately."
"In my mind Extreme Alterations is a professionally run on-line store. Each time That I have ordered from them I have not been disappointed and feel that I can continue to, with confidence."
"I'll be coming back for more. Low-priced shipping, good prices, EXCELLENT customer service (had a small problem that was resolved thoroughly, quickly, personably. I was impressed.) This company seems to value their customers, has their customers' needs at heart. I have spent my money with other companies in the past, but these guys seem a cut above. It's nice to do business with people that care. Kudos, Extreme! May you prosper!"
"Great product, excellent service. I plan to do all my modding business with them. I ordered and it was shipped out quickly with no problems. The pirces are great and the products are awesome!
I give em a 9.9!"
"Great store for all of the latest and greatest modding utilities."