Product & services pricing
4.38/5
Chance of future purchase:
4.57/5
Shipping & packaging:
4.14/5
Customer service:
4.47/5
Return/Replacement policy:
4.29/5

ResellerRatings
Verified
5/5

2022-08-06

M109r parts

"Good price point. Fast delivery!!!!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

ResellerRatings
Verified
5/5

2022-08-06

Order

"All the parts showed up much quicker than I expected!"

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

ResellerRatings
Verified
1/5

2022-08-06

Buyer beware

"I bought some tires from J&P cycles. The only reason that I chose them was a 15% discount offer for subscribing. The offer didn’t mention any exclusions. The payment page didn’t either. It processed without the discount. I spoke with their customer service rep who told me that tires are excluded but she would help me by canceling the order through PayPal and running it directly from my credit card with a 10% discount. She said that she was having trouble canceling it, so I offered to take care of the cancellation. She said that it “needed to be done the right way “ so she would handle it. I never heard from her again. I believe that I was purposely misled in order to persevere the sale at full price. It was the same price as other sites without promo discount codes. I’ll never deal with them again. "

Pricing of products and services
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Verified
5/5

2022-08-06

I did not expect my order to come in so fast.

"I ordered a new half cover for my Goldwing and it came in so fast that it caught me off guard. Excellent job well done "

Pricing of products and services
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Product Returns/Refunds/Exchanges

Verified
5/5

2022-08-06

Excellent

"As always great service, nice and quick shipping and products on point. "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-08-06

Oil change kits .

"Placed My order never shipped found out later it was not in stock when I placed the order."


Verified
5/5

2022-08-06

Great service

"Fast delivery of quality parts"

Pricing of products and services
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Verified
5/5

2022-08-05

Wing Tires

"Was FINALLY able to find a front tire for my 2016 Wing. Shipping was quick and my bike feels like a new ride."

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Verified
1/5

2021-09-24

Packaging are you kidding

"My box was too big and the part was shipped with ONE piece of filler paper. Shipping Dept. ****. "

Pricing of products and services
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Overall product shipping and delivery process

Rep reply posted 2021-09-24
A rep from J&P Cycles, JPCyclesKE, has responded:

“We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customers shopping experience. J&P Cycles is committed to bringing our riders the best customer service and a vast array of options. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
2/5

2022-08-05

Don’t seem to know what parts for bikes.

"Used part finder and ordered part it said. Received the wrong part and was told by customer service that I must have a custom bike, it’s factory where this part is concerned. Ordered from another site that sells…”gear” for “cycles”… and have had zero issues. "

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Verified
5/5

2022-08-05

Came relatively quick and good parts

"Good overall experience got my parts quickly "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-08-05

Great shopping experience!

"Lowest prices! Fast Shipping "

Pricing of products and services
Likelihood of customers making future purchases
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Verified
5/5

2022-08-05

Delivery and quality products

"The delivery was lightning "

Pricing of products and services
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Verified
2/5

2022-08-05

Needs improvement

"I ordered $400 worth of stuff three items they came from three different locations and were unable to track two of them showed up on my doorstep a week after ordered"

Pricing of products and services
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Verified
3/5

2022-08-05

It was fine

"They forgot to send part initially, after the 6th day with a track # but no progress I called and got the part shipped that day. Received as promised just took more time than normal. "

Pricing of products and services
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