"Never again will I buy anything from J&P Cycles. I ordered a set of tires that were listed "in-stock" on their website. The rear tire came and was fine, but the front was substituted with a completely different tire: wrong size, wrong style, wrong model. I called Customer Service and explained that their wrong tire had a correct inventory barcode sticker, identifying it as the tire I actually ordered, in spite of being an entirely different beast. CS apologized and said they'd overnight me the correct tire. BUT, they sent it ground, so it took another week to arrive. AND when the tire arrived, it was the exact same, wrong tire that I had just returned! After losing precious time and hassling with two returns, he informed me that the tire I ordered was not in-stock, never was, and none could be had from the factory. So, now, I had a correct rear tire already mounted on my bike, no front tire available, and my vacation window all but closed. Adding insult to injury, they failed to timely credit my card for the purchase price. I was therefore forced to contest the purchase with my credit card company by refusing to pay. Throughout this chain of mistakes, none of it my fault, no one offered any sort of sincere apology or regret, no one came forth to try to make it right, everyone acted like it was just another day and another problem. Well, J&P Cycles is no longer a problem of mine."
"Looks great sounds good perfect fit good directions."
"Quick to get order sent out and exactly the right order. So easy to order from. "
"Ordered online, spent $1000 and product was delivered timely. All in all great service"
"Everything I've ordered has been right and has came in a timely manor. No issues. Happy customer "
"Ordered the Bassani true dual exhaust pipes for my 03 RK Classic and I am very satisfied. I will order again from J&P in the future. Thanks."
"Fast shipping. Good quality and the date on the tires was 2022 so no old stuff."
"All parts ordered were delivered to my address in New Zealand in remarkable time. "
"UPDATE:
J&P Cycles contacted me after the review (see below), and has since done right by me for this transaction. Thank you.
ORIGINAL REVIEW:
I ordered a set of tires from J&P Cycles. Tires cost USD405.98 and I paid in full with UPS international shipping. When they arrived, UPS said that J&P Cycles had declared the value of the tires to be USD752.23 instead - that is almost twice the real value. I therefore had to pay needless extra taxes on them. UPS indicated that they would review and refund if J&P Cycles indicated that they had made a mistake on the value.
When I contacted J&P Cycles and patiently explained the situation and requested that they correct the value with UPS, one Jessica M. replied and did not even take responsibility for the error, and provided some jibberish answer which avoided the issue entirely. No offer of assistance whatsoever was made to correct the value with UPS. On the possibility that she did not understand the issue, I tried explaining the situation again, pointing out again the correct invoice value, and the value which UPS said J&P had declared them to be - the latter figure being clearly arbitrary, wrong and false, and requested for their assistance to correct the figure with UPS. One Paige F. replied and again did not answer the issue, take responsibility for the error, nor offer any assistance to contact UPS to correct the value. The response from Paige F. was curt.
The problem could have been easily solved if they just contacted UPS to indicate that they had made a mistake. They simply refused. I was therefore left in the lurch by this seller - J&P Cycles - and their two customer service officers, Jessica M and Paige F who provided no customer service at all. Regret ordering from them."
"The parts I buy are good fits & look good."
"They delivered me the wrong part and after calling and emailing them multiple time they still never got back to me. Never rooting from them again"
"Needed a tire, site and chat helped me. Easy peasy!!"
"They had what I needed and it was marked down more at final sale. Delivery was included and quick."
"On time and just as I ordered! "
"Perferct,, good product and communications. "
A rep from J&P Cycles, JPCyclesAA, has responded:
“We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customers shopping experience. J&P Cycles is committed to bringing our riders the best customer service and a vast array of options. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”