ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2021-02-13

Good service

"Great service and fast shipping "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-02-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customers shopping experience. J&P Cycles is committed to bringing our riders the best customer service and a vast array of options. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-04-06

Excellent service

"Ordered a jack but had to return it. Wrong size! It was painless to return it and very quick getting it back!! I’ll be ordering from them again! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-06

great customers service.

"haven't had any issue ordering or receiving my order in a timely manner. website is easy to use and can always find what I'm looking for. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-06

"Quick accurate. Good transaction"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-06

Fast and Convenient

"I ordered a tire and 2 pairs of goggles. They all arrived as expected and when expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2022-04-06

fast shipping

"Fast shipping, exactly what I needed. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-04-05

Great place to get parts

"Always got what I need for my fxdc and heritage"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-04-05

"I always have a great experience "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-04-05

Excellence

"Item was exactly what I ordered and shipping was on time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-05

Motorcycle tire

"Very fast delivery and will be ordering from j&p more now "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2022-04-05

Sent the wrong item

"Sent wrong size tires when they were out of the ordered size. The size is written directly on the tire so it's pretty hard to screw up. Refund was issued once they were returned so no problem there. Just inconvenient to have to drive to the store to ship back."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-04-12
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize for any inconvenience with this order. We are always here to help, and would like to resolve your issue. Please utilize our live chat feature , call us at 800-318-4823 or email us at customerservice@jpcycles.com. and one of our agents will be glad to help you. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.


Verified
5/5

2022-04-05

J&P Service's

"The whole process was easy. Great job J & P"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-05

Perfect

"Absolutely awesome will be ordering more from them!"


Verified
5/5

2022-04-05

Buy alot

"Good products great service easy returns "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-05

Great

"Good experience. Would buy again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases