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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
4/5

2022-04-07

Ordered 6 keyways received 5.

"Delivered on time, verywell packaged, wellmade product."

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Verified
2/5

2022-04-07

Disappointed in communication

"J&P promises good customer service and quick delivery. I recently ordered two tires and did not experience anything close to that. After placing my order online, the status was "Processing" for 10 days. I inquired twice during that time and no one could tell when the tires would ship.
Eventually I received the tires and they were fine. I needed them for an upcoming trip and it was just aggravating that they could not tell me when I would get them until the day they shipped.
"

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Rep reply posted 2022-04-12
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-04-07

Good experience

"Not only did J&P Cycles have the items I needed for my older bike but the shipping was fast.

Thanks J&P.
"

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Verified
5/5

2022-04-07

Gloves

"Great service and product as usual"

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Verified
5/5

2022-04-07

My experience

"I always have a positive experience when I deal with JP cycles. Always very helpful. Because sometimes it’s hard to find what you’re looking for on the website. I highly recommend them"

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Verified
5/5

2022-04-07

Fueling Oil Pressure Relief Valve Kit

"Service and shipping time were great, the product itself not so much. There was very little difference between the stock spring and the Fueling and no difference between the stock plunger and this one. Ended up throwing it away and went with the Baisleys"

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Verified
5/5

2022-04-07

Quick and accurate

"They have a wide variety of older parts that no one else seems to have. They have not let me down yet!!"

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Verified
5/5

2022-04-07

Awesome customer service

"Ordered the wrong helmet and made my return and exchange hassle free "

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Verified
5/5

2022-04-07

Great parts

"A+ parts and customer service"

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Verified
1/5

2022-04-07

Poor communication and extremely slow

"3 weeks after order and still “processing”. Awful. "

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Rep reply posted 2022-04-12
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-04-07

Great saddle bags

"My first time buying saddle bags. I use my CB 750 to gather parts around town. I want sure what to get. These bags look like exactly what I need. Nice looking, secure with locks, I think they will work well. "

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Verified
5/5

2022-04-07

Parts on time as promised

"Items arrived in a very timely manner nicely packed . Great customer service on this order "

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Verified
5/5

2014-07-16

Great service

"Parts were excellent quality. Received quickly. "


Verified
5/5

2022-04-07

Great company

"Never have a problem ordering parts through here , hassle free experience each time "

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Verified
5/5

2022-04-07

Fast

"Been waiting a month from harley store, cancelled and got them in 5 days from I & P"

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