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Product & services pricing
4.22/5
Chance of future purchase:
4.08/5
Shipping & packaging:
3.75/5
Customer service:
3.80/5
Return/Replacement policy:
3.67/5

Verified
5/5

2015-06-21

"The ordering of my parts went smooth,no problems at all. The staff was great. The forward controls I ordered fit like a glove thank you. I well tell friends!"


Verified
5/5

2015-06-21

"fast delivery. you guys actually had the part I needed. thanks, bob byrne"


Verified
5/5

2015-06-21

"Item was on short back order...
Received it in a timely manner...
"


Verified
5/5

2015-06-21

"Quick shipping very satisfied with the products"


Verified
5/5

2015-06-21

"I have been dealing with J&P Cycles for years and they have never let me down. Great place to do business. "


Verified
2/5

2015-06-21

"A rear fender light I ordered came in cracked. When I called for help the lady was rude and in helpful. So I'm out $150 for a broken light. "

Detailed Review Benchmark + -
Pricing of products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Overall customer service
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Product Returns/Refunds/Exchanges
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Rep reply posted 2015-06-22
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-06-21

"Excellent service!!! That's all I have to say about it."


Verified
5/5

2015-06-21

"bought 2 sons of arthritis t shirts for a friend and his wife.
great service, and fun t shirts. they ride Harleys and now know your website.

thank you
"


Verified
5/5

2015-06-21

"It was great fast shipping"


Verified
5/5

2015-06-21

"Parts were exactly what I wanted and arrived fast. "


Verified
5/5

2015-06-21

"J & P always delivers. Their parts always meet or exceed expectations. More orders to come."


Verified
2/5

2015-06-21

"I cancelled the order because it showed in stock when I ordered it and when I placed the order it showed waiting on arrival from vendor. I ordered from another source and received it in the time frame I needed it in."


Rep reply posted 2015-06-21
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-06-21

"Great service and very fast shipping."


Verified
3/5

2015-06-21

"I orded a windsceen advertised for my pacific bike being a Fury 2010 when it arrived the handle bar clamps were too small i email them and the correct ones cost another $ 70 au delivered i feel that the new clamps should not have been at my cost as the nars on my bike are the original ones "


Verified
5/5

2015-06-21

"J&P Cycles does a great job. Their website is thourough and very easy to order from, shipping is quick and returns are painless. Some of their products are not found any where else. I will definitely order from them in the future."