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Product & services pricing
4.18/5
Chance of future purchase:
4.01/5
Shipping & packaging:
3.71/5
Customer service:
3.72/5
Return/Replacement policy:
3.57/5

Verified
5/5

2015-04-29

"Fast delivery and awesome customer service."


Verified
5/5

2015-04-29

"JP Cycles World Class Service"


Verified
5/5

2015-04-29

"100% satisfied! Thank you!
"


Verified
5/5

2015-04-29

"Smooth, pleasant transaction. Will definitely do business with J&P again!"


Verified
4/5

2015-04-29

"Correct part delivered very fast, only downside was the freight was a bit excessive. Still less money than from Harley-"


Verified
5/5

2015-04-29

"Parts were correct and shipped on time as always. Would recommend!!!"


Verified
5/5

2015-04-29

"Excellent info online. Received my tire 4 days earlier than expected. Time to ride "


Verified
5/5

2015-04-29

"Received my shipment promptly as usual. Always satisfied with J&P's service????????"


Verified
4/5

2015-04-29

"Customer service online was very quick to disconnect from our conversation and cancel it. I had to step away from my desk for a minute and came back and had to start over again. I understand time constraints, but this was a bit much."


Verified
5/5

2015-04-29

"Quite happy with their service and with my purchase."


Verified
2/5

2015-04-29

"Item showed up with no installation instructions. This is the problem with catalog shopping."


Rep reply posted 2015-04-29
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-29

"very happy with my windshield "


Verified
5/5

2015-04-29

"I was very happy to find the accessories I was looking for using their online website. I thought the prices were reasonable and their shipping turnaround was very quick."


Verified
5/5

2015-04-29

"Was very helpful when ordering and quick on shipping "


Verified
1/5

2015-04-29

"The item shipped did not match the manufactures specifications. The item I revieved was an old discontinued model. I down loaded the exact model owners manual from manufacturer(Aquatic AV) to read up on specifications. Who better to get that information from. Their Model #AQ-MP-5BT-H does not match the Model #AQ-MP-5BT-H J&P shipped me. Yes same model numbers - Different stereos. Now they wont take it back because I didnt notice the USB cable was missing untill after installed. Some one goofed and I am paying for it."


Rep reply posted 2015-04-29
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

We are unable to accept the return of installed products. We are very sorry for any inconvenience this has caused.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”