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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2015-04-13

"Very satisfied. ..quick ship and delivery"


Verified
5/5

2015-04-13

"Tires were delivered earlier than expected."


Verified
5/5

2015-04-13

"Great product, very quick delivery. Would definitely order from J&P Cycles again."


Verified
5/5

2015-04-13

"Very easy to do business with!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-04-13

"Quick delivery, easy install"


Verified
5/5

2015-04-13

"Great to deal with and fast shipping A+"


Verified
5/5

2015-04-13

"shipping was very fast thak you"


Verified
5/5

2015-04-13

"Arrived as ordered and on time. Thanks!"


Verified
5/5

2015-04-13

"Quick shipping. Product was even better than advertised. Great instructions. Easy installation. "


Verified
5/5

2015-04-13

"order received quickly and was correct"


Verified
5/5

2015-04-13

"Great selection and fast shipping. "


Verified
5/5

2015-04-13

"The seat was great they only thing was I did not get a tracking number for my order I had to call customer service. But over all happy with my order. "


Verified
5/5

2015-04-13

"Great seller! A++ transaction."


Verified
5/5

2015-04-13

"delivery was fast and parts were as ordered"


Verified
2/5

2015-04-13

"Was disappointed to find out that I could have got all the parts I ordered locally but in Canadian dollar and wouldn't of had to pay the over priced shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2015-04-14
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to complete our survey. As a valued loyal customer, it is your feedback that enables us to provide the world class customer service that J&P Cycles customers have come to expect.

I apologize that you may feel that some of our ship rates are too high. One of the many benefits of our Gold Club Membership is free ground shipping on orders over $99.99 within the continental U.S. Normally orders over $199.99 receive free ground shipping. Our Gold Club Membership retails for $39.99/year. Some of the other benefits include:

• Every day you will receive 10% off all applicable merchandise/15% on Sale Days (we include your birthday as a sale day, as well)
• 10 sale weekends each year
• With your membership card you will receive a $15 coupon to be used on your next order of $50 or more
• And you will earn points for every dollar spent. 1000 points=$10 credit

You may see the complete details of the Gold Club membership at http://www.jpcycles.com/gc.aspx. You may also reach us by phone at 800-397-4844.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”