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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2015-04-14

"The part was easy to locate on the web-site, shipping options were clearly explained, and delivery occurred within the promised timeline. Thanks for your good service and for caring what your customers think!"


Verified
5/5

2015-04-14

"Everything went smooth from making the order to receiving it in a timely manner and it was all there. It also was easy to find what I needed on the site. So thank you for a pleasant experience."


Verified
5/5

2015-04-14

"I bought some new parts and the web page helped me in exactly what was needed for my bike."


Verified
5/5

2015-04-14

"quick fast shipping, but it does help that their a neighboring state"


Verified
5/5

2015-04-14

"Quick to order, quick to ship and quick to receive"


Verified
5/5

2015-04-14

"Fast delivery and perfect fit on bike. "


Verified
5/5

2015-04-14

"Item arrived on time and as described, thank you very much."


Verified
1/5

2015-04-14

"First off let me say I like your selection of products and will probably order from you again.But my current order is taking way to long to get processed and actually getting shipped.If you do not have an item in stock you should e-mail the customer and let them know this so you don't leave them hanging wondering when the hell these items will actually be shipped and when you may receive them.Hey Bros I'm not trying to be mean but it's riding season and I'm ready to ride!"


Rep reply posted 2015-04-14
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-04-14

"delivering time is very fast and good."


Verified
5/5

2015-04-14

"excellent got all parts they all fit and look awesome on my bike"


Verified
5/5

2015-04-14

"This place is on point period. A real pleasure to do business with a company that has it on the ball and a plan that works."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-04-14

"got what was expected...but i do see where folks bought the "kit" where your picture showed the extension bolts but no bolts are included with the filter...i hope you folks took care of those Customers... "


Verified
5/5

2015-04-14

"Fast delivery, great product, will buy from again"


Verified
5/5

2015-04-13

"Thank you for developing such a good site. I am learning disabled and use adaptive technology to read for me. It is actually fun to sit down and put an order together.

Avraham ben Baruch
Graduate Student @University of Buffalo
(65 year old student)
"


Verified
5/5

2015-04-13

"Very nice product and quick delivery"