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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

1/5

2015-04-11

"Poor customer service, Web site claims same day shipping this is not the case. Poor correspondence and lack of knowledge Of what time zone Iowa and Wisconsin are in. Parts were as expected But packed terribly. Luckily my bars weren't damaged. On a positive note the Tech people are great. "


Rep reply posted 2015-04-13
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-11

"the pigger size. roduct arrived very quickly. the item that I ordered I felt was good quality and looked well made. unfortunately it did not fit. I am exchanging the product for a b"


Verified
5/5

2015-04-11

"My experience with J&P was excellent as always. Order was everything it said it was and even showed up early

Thanks for the great job
"


Verified
5/5

2015-04-11

"I had questions about items I was looking at and the online help was great. I ended up ordering items within a 1/2 hour."


Verified
5/5

2015-04-11

"Great customer service! Will definitely order from them again."


Verified
5/5

2015-04-11

"J&P is a awesome place to order motorcycle parts...the staff is acknowledgable for all your motorcycle needs. Upon my mail orders J&P is prompt with each and every order I have made. I had to return a part and the returns were easy to do and my account was Credited to my Visa card hastle free with an email to ensure the returned part was received. J&P is the way to go."


Verified
5/5

2015-04-11

"Thank you so much im looking forward to buy from you again "


Verified
5/5

2015-04-11

"Good experience with J&P Cycles. Item(Fork tube/slider ass.) left the building fast, used 1 week to: My doorstep, Norway."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-04-11

"Very happy with the service.
Even with the exchange and shipping to Canada, I still saved.
Gary.
Ontario.
"


Verified
1/5

2015-04-11

"I have received faulty merchandise and when I tried to call them to ask questions and get help the operator was extremely rude and not very helpful. A new product should not be delivered completely rusted out and not able to use."


Rep reply posted 2015-04-13
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
2/5

2015-04-11

"When purchasing the 3 pieces, I had applied a $40 off coupon that showed as being applied at checkout, and then disappeared as items were billed individually. "


Rep reply posted 2015-04-13
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-11

"Staff couldn't have been more helpful. Can wait to visit again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-04-11

"Ordered V&H performance exhaust system on a Tues. morning. System arrived on my door step 2 days later. Excellent service again! Always a pleasure to do business that provides top notch service.
"


Verified
5/5

2015-04-11

"All good! Fast shipping great products"


Verified
1/5

2015-04-11

"I requested a catalogue last fall from the catalogue request section on the J&P web site. It never arrived so I emailed and requested one. When that still didn't arrive, I called and requested one. All of these where months apart and still no catalogue. I have since given up and ordered from elsewhere. I have spent many thousands of dollars @ J&P over the past dozen or so years. Is this the best you can do? I'm not impressed."


Rep reply posted 2015-04-13
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”