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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2015-04-09

"it went very seamlessly i am happy to say. i was hoping to find a coupon but no luck "


Verified
5/5

2015-04-09

"Ordered on a Saturday, got stuff on Tuesday! Cool!"


Verified
5/5

2015-04-09

"fast shipper just what I needed no catolog"


Verified
5/5

2015-04-09

"As a Soldier who travels around "a lot" I tend to do quite a bit of online shopping. I must say I was pleasantly surprised with the quality, speed, and ease of use of J & P. I look forward to more purchases in the future for my 06 Springer, and will assuredly recommend this company to my friends. "


Verified
4/5

2015-04-09

"Everything good, but prices high."


Verified
5/5

2015-04-08

"Good price shipped on time . Will buy from th again."


Verified
5/5

2015-04-08

"easy to find what I needed and priced right,Thanks"


Verified
5/5

2015-04-08

"Received my package as requested."


Verified
1/5

2015-04-08

"I ordered a brand new oil tank and the inside of it was all rusty. I sent it back and ordered a new one and the second one came back all rusty inside also. So I acid etched it and some acid got on the chrome marked up the chrome. Probably the last time I order from j&p cycles."


Rep reply posted 2015-04-09
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-08

"Friendly service when i called in the order, overall i haven't had any problems when i call in orders.your people are very good over the phone."


Verified
5/5

2015-04-08

"J&p tech support knew just the the part I needed for my 79 shovelhead, had it in stock and had me up and running in no time. Thanks for the help !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2015-04-08

"I think that this survey is a waste of my time."


Verified
5/5

2015-04-08

"Our purchases arrived very quickly. Very happy with the new Mustang Seat. Very little to install the seat. My wife loves the look and the ride of it. Very pleased. "


Verified
5/5

2015-04-08

"Order was correct and fast delivery. "


Verified
5/5

2015-04-08

"staff was great to deal with.I will be ordering some more parts to complete my project on my softail."