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Product & services pricing
4.26/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.89/5
Customer service:
3.97/5
Return/Replacement policy:
3.80/5

Verified
5/5

2015-04-09

"Came quickly, good costumer service also"


Verified
5/5

2015-04-09

"I got just what I ordered. Fast shipping "


Verified
5/5

2015-04-09

"Great products and super fast shipping"


Verified
5/5

2015-04-09

"The website was very easy to navigate and the shipping was timely, even earlier than expected."


Verified
5/5

2015-04-09

"very happy with the service"


Verified
5/5

2015-04-09

"Great pricing, Super customer service I was un sure the right part number. when I call the lady on the phone was great, she looked it up to make sure my new seat would fit. I will be shopping here from now on. Thank You JP Cycles "


Verified
5/5

2015-04-09

"absolutely perfect. i shopped around,and found j&p cycles to be easier to locate what i needed(some others didn't even offer what i needed).i put my order in,j& p cycles confirmed it, and faster than i expected it was delivered, thanks"


Verified
4/5

2015-04-09

"I received 2 tires 2 tubes and 2 rim strips all within 5 days with free shipping. The only reason I gave 4 stars was because the tubes and rim strips showed that they shipped 1st but I didn't receive them until last. I actually had the tires in less then 24 hours and online it showed that they were still being processed. Besides that I was very pleased and will be purchasing from you again"


Verified
5/5

2015-04-09

"Great product, fast shipping. Thank you!"


Verified
5/5

2015-04-09

"Very good service ..definitely will be shopping here again."


Verified
5/5

2015-04-09

"Awesome service and on line catalog fast delivery. Love JP Cycle"

Detailed Review Benchmark + -
Pricing of products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Overall customer service
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Product Returns/Refunds/Exchanges
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Verified
2/5

2015-04-09

"Customer service was not bad, had to wait a few weeks for the product but I understand the size was unusual. However the quality of the productive is extremely sub-par... two broken rivets on the boots on the first wear and I am sure I am past my return date at this point. Disappointing for $120!"


Rep reply posted 2015-04-09
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-09

"everything arrive very quickly and fit perfectly"


Verified
5/5

2015-04-09

"Fast shipping, item as described. Thanks"


Verified
5/5

2015-04-09

"Great! Perfect! Just what I ordered and received quick"