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Product & services pricing
4.25/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.87/5
Customer service:
3.98/5
Return/Replacement policy:
3.80/5

Verified
5/5

2015-03-20

"We ordered a cover for our Trike the day before we were to leave for Bike Week, it was on the the front porch before noon the very next morning!!!!!

Awesome service & quality
"


Verified
5/5

2015-03-20

"I received my tire with no delays....... Thank you!"


Verified
5/5

2015-03-20

"Fast shipping. Quality equipment"


Verified
5/5

2015-03-20

"Best price on tires, quick delivery, great tech support.
J.R.
"


Verified
5/5

2015-03-20

"Order came pretty quick, especially being I used a free shipping promo code. The mini apes were exactly what my bike needed. Great look, perfect fitment, and terrific positioning for ride comfort. Couldn't be happier."


Verified
5/5

2015-03-20

"I purchased Memphis shades fairing .very good quality.
Free shipping and parts arrived when stated.
J&P always does it right and their catalog is the best.
Ed

"


Verified
5/5

2015-03-19

"I will order from them again soon"


Verified
4/5

2015-03-19

"As always top quality at a great price and fast service"


Verified
2/5

2015-03-19

"Product description said five inches. Patch was four inches. Shipping would cost more to send back. Rep told me the the bottom of the webpage says sizes are approximate. That language should be in the item description not hidden at the bottom of the page. "


Rep reply posted 2015-03-21
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-19

"HAD TECHNICAL QUESTIONS THAT WERE ANSWERED PROMPTLY. GREAT CUSTOMER SERVICE. ORDERED A TIRE
ON A MONDAY AND IT WAS DELIVERED TO MY FRONT DOOR
ON TUESDAY AFTERNOON. THAT WAS INCREDIBLE !!!
BEEN DEALING WITH JP CYCLES FOR A LONG TIME AND WILL
CONTINUE TO DO SO.
"


Verified
5/5

2015-03-19

"Quick ship, packaged well, great quality. Job well done will order again from them! "


Verified
5/5

2015-03-19

"ordered riding gloves and relied heavily on the customer reviews before making my selection. They are excellent quality and the sizing was right on. I would recommend them to everyone"


Verified
5/5

2015-03-19

"Outstanding service! Fast shipping! I liked them so much I ordered from them again the next week. "


Verified
5/5

2015-03-19

"J&P always delivers! Great place for quality parts! Have never gone wrong here, even at the open house much more than expcted! Awesome job J&P!!! :)"


Verified
5/5

2015-03-19

"Great place to get your outdated parts for older Harleys. "

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges