"I was exchanging an item for another item. My exchange form was lost or misplaced and was not processed. I also have found that the information given from the chat is different than the information given when you call."
"Quick delivery and exactly what I was expecting. "
"Great pricing and very quick shipping."
"Exactly as described and pictured, extremely fast shipping! Thank you!"
"Keep up the good work. I will recommend your company too all my fellow riders. Have a good day.
Leroy"
"Still haven't recieved my item"
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"On time, no issues. My dogs took a run at the box, but packed well enough all survived intact."
"Received products in timely order, and ordering online is simple and easy to navigate."
"Great service. Easy to reach and very helpful"
"Shipped very quick. Just what I ordered, Thank You. "
"I used the live chat service to get the correct part numbers for things like mounting brackets I had to buy separately and inquire about one item that shipped later than the others. Service was excellent and very friendly. Products, were exactly what I wanted when they arrived. UPS is also great for their tracking system from shipping to delivery I knew exactly where it was an when it will arrive...great job guys!"
"ORDERED ON SUNDAY DELIVERED ON WENESDAY, SUPER FAST GREAT. WILL SHOP AGAIN."
"Delivered as promised - next day. "
"Thanks, it was a good turn around. I have bought parts off and on for around ten years. And have not ever had a problem with parts or service. Ricky"
"Great product description. And came in great condition "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”