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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2015-03-11

"Website was easy to use and delivery was extremely fast. 1st time using J&P Cyles but was extremely satisfied with the service and will recommend them and use them again."


Verified
5/5

2015-03-11

"Thank you for the great experience!!!"


Verified
5/5

2015-03-11

"Well I got all of my stuff and it was delivered on time so I will be ordering from them again. "


Verified
5/5

2015-03-11

"J&P cycles has it all.. fast shipping will buy again..."


Verified
5/5

2015-03-11

"The selection of merchandise by jp cycles is awesome! My order arrived very quickly and i couldn't be more satisfied."


Verified
5/5

2015-03-11

"I've been shopping with j&p cycles for about 10 years. Ive had nothing but great experience with the staff,service and products. I refer everyone I know that rides. To buy from j&p!!"

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-03-11

"Was very happy with customer service. They where very helpful. Shipping was on point, and products are nice. "


Verified
5/5

2015-03-11

"Quick delivery and great customer service. I'll definitely order from J & P again."


Verified
5/5

2015-03-11

"Great products, great prices, quick delivery. All they need to do is install them for free! Great job guys."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2015-03-11

"The 4" baffles are good for the $$$ , still gives you a little noise when used on straight pipes !!! , fast on delivery even though it came from up north to Florida !!!!!!!"

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Product Returns/Refunds/Exchanges
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Verified
5/5

2015-03-11

"Quick delivery, everything as ordered."


Verified
1/5

2015-03-11

"Hello,
a week earlier I bought from you
products for 743usd but was denied delivery though I attached all sorts of evidence that I stand by my credit card.

Now, I held down spending limit to 495usd and hope it goes through. Paid through Pay Pal

Brgds Rolf von Rüdrich Sweden
"


Rep reply posted 2015-03-11
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-11

"Site was pretty easy to use and the product I received was a perfect fit for my bike."


Verified
5/5

2015-03-11

"J&P cycles did an excellent job for me, I had a couple of questions, and, called the help line, the man who spoke to me was very knowledgeable, and helpful. He reccommended a gasket, and, nut kit that was exactly what I needed. I will use J&P for all my parts needs. Great experience!!!"


Verified
5/5

2015-03-11

"my order came in a timely fashion at a great price"