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Product & services pricing
4.25/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.87/5
Customer service:
3.98/5
Return/Replacement policy:
3.80/5

Verified
5/5

2015-01-12

"Shipping and quality were as as expected, J&P is an top notch seller."


Verified
3/5

2015-01-12

"Easy to order but still have not received my order. "


Rep reply posted 2015-01-12
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-01-12

"Received timely given the fact that I ordered in the middle of holidays"


Verified
5/5

2015-01-12

"Quick delivery perfect fit very very informative "


Verified
5/5

2015-01-12

"Always ships fast to my overseas military location. "


Verified
5/5

2015-01-12

"fantastic service, very helpful, would strongly recommend to anyone here in Australia to use J&P Cycles for Harley Parts, I have notified my brothers in our MC club here in South Australia. thanks again"


Verified
5/5

2015-01-11

"awesome customer service and quick delivery!!
"


Verified
5/5

2015-01-11

"Very Pleased. Decent Prices, Easy to Order, Well Packed, and Quick to Ship. What else is there? Oh yeah... they stock the hard-to-find stuff for the older machines! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-01-11

"Quick response, photos perfect and fast delivery."


Verified
5/5

2015-01-11

"Always a pleasure doing business with J&P. best in the business and the way all companies should operate."


Verified
5/5

2015-01-11

"service is excellent as always..."


Verified
4/5

2015-01-11

"I did not get my membership packet yet. I was told that I would get it before anything I order's "


Rep reply posted 2015-01-12
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your business. The Gold Club packet can take 3-4 weeks to receive by USPS. The account is active, so you can begin receiving the benefits of your Gold Club membership before getting the card. If you have any other questions or concerns, please feel free to contact us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-01-11

"I am very happy with my new fender rack, it was easy to order and fast delivery."


Verified
2/5

2015-01-11

"Hav`nt received it yet.I t at ups in omak because they said my driveway was to snowy but i had plowed so we will sees sittinghink it"


Rep reply posted 2015-01-12
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-01-11

"Fast delivery...during the holidays!"