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Full Rating Profile + -

Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2014-11-28

"I will be shopping with yall again!!"


Verified
5/5

2014-11-28

"just what I ordered look great"


Verified
5/5

2014-11-27

"I have been very satisfied with all my purchases from J&P cycles for the past 20 years"


Verified
5/5

2014-11-27

"Great service, fast shipping and packed well.
Thanks.
"


Verified
2/5

2014-11-27

"Not delivery besides everithing ok.
"

Detailed Review Benchmark + -
Pricing of products and services
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Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
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Product Returns/Refunds/Exchanges
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Rep reply posted 2014-11-28
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2014-11-27

"Exactly what I needed. Great prices, fast shipping. Friendly customer service too!"


Verified
5/5

2014-11-27

"Correct item received, and quicker than expected.
packed well also.

Thanks, Charlie Mann
"


Verified
5/5

2014-11-27

"They delivered on time, and I'm happy with the product."


Verified
5/5

2014-11-27

"I ordered the third time, first and second time with a shipment inside the US. This time I got my order sent to Germany where I live. I just can say friendly, perfect, fast, just a great company.
Won't be my last order!
Hello from Germany
"


Verified
5/5

2014-11-27

"Shipped quickly, always have a great selection, prices are good."


Verified
5/5

2014-11-27

"Part was exactly what I needed and was delivered within 4 days after ordering. Thanks"


Verified
5/5

2014-11-27

"easy to find what i wanted and received my item in good
condition and received when it was suppose to be here
"


Verified
4/5

2014-11-27

"The freight charge was a little high "


Verified
5/5

2014-11-27

"The right part fast delivery would recommend.
Definitely order again
"


Verified
5/5

2014-11-27

"Staff was very helpful in helping me select the proper parts for my bike! Shipped promptly and arrived in good condition."